Senior Implementation Specialist

Are you seeking a role that fully leverages your problem‑solving ability, technical acumen, and client‑facing experience? If so, this opportunity may be an excellent fit.

Thomson Reuters is recruiting a Senior Implementation Specialist to partner with global clients and lead the implementation of ONESOURCE Pagero, our e‑invoicing compliance solution, into their systems. This role is well suited to a highly organized, collaborative, and analytically minded professional who is looking to deepen their career in software implementation while working with a diverse portfolio of clients. You will apply your coding knowledge, strong communication skills, and structured problem‑solving approach to resolve complex configuration challenges and ensure an exceptional level of service for our clients.

About the Role
In this opportunity as a Senior Implementation Specialist, you will:

• Act as an implementation- and solution specialist in larger, cross-functional implementation projects or partner projects

• Input onto project management activities including creating and updating project plans and timelines

• Resolve customer support issues

• Engage with other key teams within the business (e.g. the product, sales and support teams) and partner organizations.

• Assist with presales activities – e.g. software demonstrations, scoping new prospects, etc.

• Engage with other key teams such as Product Management & Engineering within Thomson Reuters as appropriate to deliver end to end solutions.

• Customize and configure applications to agreed specifications.

• Design, develop, and document project deliverables per project timelines and budgets agreed with customers.

• Config, implement and test applications

About You
You're a fit for the role of Senior Implementation Specialist if your background includes:

• 3-5 years in IT integrations and configuration, preferably in e-invoicing.

• Understanding of the AP/AR lifecycle and compliance regulations in the EU/APAC region for e-invoicing.

• Knowledge of Logistic processes.

• Experience of TA/TMS systems.

• Delivering end-user and super-user training; make decisions on configurations and troubleshooting.

• Acting as a specialist in large, cross-functional implementation and partner projects.

• Contributing to project plans and timelines.

• Resolving customer support issues.

• Engaging with internal teams (product, sales, support) and partner organizations.

• Assisting with presales activities like software demos and prospect scoping.

• Customizing and configure applications as per specifications.

• Involvement in application configuration, implementation, and testing.

• Excellent communication skills in English (other languages a plus).

#LI-KK1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on