Client Manager

hace 1 día

Barcelona, Barcelona, España TOP DOCTORS A tiempo completo

Top Doctors Group is growing

Are you passionate about delivering excellent service and supporting impactful healthcare solutions? At Top Doctors Group, we're seeking a Client Manager & Data Reporting professional who will play a key role in managing and developing relationships with clinics and healthcare organizations within the Top Doctors ecosystem.

Your mission is to ensure an excellent client experience, identify opportunities for business growth, and leverage data insights to optimize performance and drive cross-selling initiatives.

Responsibilities:

  • Maintain continuous communication and strong relationships with clinics and healthcare clients.
  • Identify upselling and cross-selling opportunities through data analysis and client insights.
  • Monitor potential partner engagement (PPE) and detect new collaboration opportunities.
  • Maintain and update client data, including review migration, redactions, and configuration changes to optimize performance and maximize return on investment.
  • Design and manage advanced Excel dashboards and reports to monitor performance, KPIs, and ROI.
  • Supervise and optimize API connections and data integrations with external platforms.
  • Oversee key operational and strategic processes to improve client management and efficiency.
  • Coordinate internal teams and create follow-up tasks to ensure the timely execution of client needs.

  • Support business growth initiatives and provide data-driven recommendations to Sales and Marketing teams.

  • Support the onboarding and setup of clients on the Top Doctors platform (organisations, journeys, users, alerts, tags, etc.), including guidance on the use of tools and functional aspects.

  • Review and validate deliverables such as monthly reports before distribution.

Minimum requirements:

  • Experience in account management, client success, or business intelligence — ideally in healthcare, SaaS, or digital services.
  • Strong understanding of data visualization, reporting, and KPI management.
  • Fluent English is required.
  • Willingness to adapt to new procedures and tools.
  • Technical Skills: Proficient in tools such as Outlook, Dynamics, Admin, Zoom, Teams, and Excel. Advanced in the use of computers and software, including knowledge of word processing software, spreadsheets, web browsing and email.
  • Have good verbal and written communication skills, be able to listen actively to doctors, explain and respond clearly and concisely.

What do we offer?:

  • Stability and growth.
  • Hybrid working method, Monday to Thursday 9h to 18.30h and Friday 9h to 15h.
  • Leaders who prioritise day-to-day support.
  • You will be free on your birthday.
  • Social benefits and flexible remuneration to suit you.
  • Young and international working environment.
  • And... Lots of fun.

At TOP DOCTORS GROUP, we pride ourselves on creating an inclusive work environment where the diversity of all people is valued and respected. We believe that by recognising and catering to individual differences, all employees can fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us to discuss your individual needs.

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