Client Success Manager

hace 2 semanas

Barcelona, Barcelona, España Inbenta A tiempo completo
Company Overview

Inbenta is a global technology company headquartered in Allen, Texas with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, digital demos, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors.

Role Summary

As a Client Success Manager, you will be responsible for maintaining consistent communication with customers and proactively identifying new opportunities for additional sales or cross-selling. This is a high-impact, customer-facing position that combines sales expertise and strategic thinking to proactively identify and pursue upsell and cross-sell opportunities, consistently driving increased value for both the customer and the organization.

Key Responsibilities
  • Understand the needs of your customers and effectively align Inbenta solutions to solve those needs. 
  • Manage and retain current business through proactive engagement, servicing, and support. 
  • Generate, cross sell and upsell opportunities to share with the Sales team for revenue expansion 
  • Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria. 
  • Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution 
  • Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations. 
  • Develop high levels of customer engagement and satisfaction while focusing on revenue growth. 
  • Single point of ownership and contact with customers and internal stakeholders 
  • Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities 
  • Maintain engagement with customers to monitor account health and ensure alignment with their priorities. 
  • Work collaboratively with the Marketing team to build Customer testimonials and referrals. 
  • Own the renewal processes to increase client loyalty, retention, and revenue growth 
  • Be an Inbenta product and solutions expert 
  • Maintain system records including but not limited to CRM, Click up, etc. 
  • Proactively identify and prioritize resources and efforts according to value and risk. 
Required Qualifications:
  • Bachelor's degree in business, Computer Science, Engineering, or a related
  • Minimum 5 years of experience in tech/software as a service sales role 
  • Preferred experience includes familiarity with: AI, ML, NLP, APIs, and SDKs.
  • Languages: English/French and/or English/Spanish. 
Soft Skills:
  • Consultative selling skills. 
  • Negotiation skills. 
  • Value-based selling skills. 
  • Advanced communication skills, both verbal and written. 
  • Results-oriented. 
  • Account and pipeline management. 
  • Self-Learner focused on continuous improvement. 
  • Collaboration skills. 
  • Team oriented. 
  • Analytically oriented. 
  • Focused on winning. 
  • Software And Tools Experience 
  • Salesforce and other CRM tools 
  • LinkedIn Sales Navigator 
  • Zoom Info 
  • Google Applications 
  • MS Applications 
  • Teams 
Our offer:
  • Competitive base salary plus commissions.
  • Hybrid work model with the opportunity to work remotely
  • Permanent contract

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