Client Success

hace 1 día

Barcelona, Barcelona, España FIRMAMENT A tiempo completo

Firmament Sports connects global football talent with elite European clubs.

We organize camps, tours, and customized programs that combine technical development, personal growth, and cultural immersion.

We work with passion and professionalism, collaborating with teams such as FC Barcelona and Atlético de Madrid.

We're looking for a dynamic, proactive, and growth-driven professional to join our team as a Client Success & Sales Growth Specialist. You will be the key point of contact for our client, answering inquiries, providing support, identifying new opportunities, and ensuring every family or partner enjoys a seamless and outstanding experience.

Key Responsibilities:

  • Respond to client inquiries with clarity, speed, and a solution-oriented mindset.
  • Guide clients throughout their entire journey to guarantee an exceptional experience.
  • Identify cross-selling and upselling opportunities and pass them to the sales team.
  • Offer personalized solutions based on each client's needs.
  • Strengthen relationships with existing clients to prevent churn and increase satisfaction.
  • Contribute actively to new client acquisition efforts.
  • Maintain strong product knowledge to confidently explain and guide clients.
  • Collaborate closely with sales, marketing, and operations to improve processes and results.

Required Skills & Experience:

  • Previous experience in customer service, sales, customer success, or similar roles.
  • Dynamic, solution-driven, and eager to grow within the commercial/sales department.
  • Strong interpersonal skills and the ability to build trust quickly.
  • Ability to deeply understand the product and translate it into client solutions.
  • Passion for sports and for working in a fast-growing environment.
  • Professional Spanish and English (required). Catalan is a strong plus.

Why Join Us?

  • Work in a dynamic, international and sports-driven environment.
  • Be part of experiences that change young players' lives.
  • Collaborate with top-level coaches and clubs.
  • Opportunities for professional growth within an expanding organization.

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