Sales Operations Manager

Would you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.

This vacancy is part of VOIS Spain, legal entity part of Vodafone Group.

Come and join us to create the future together

For the role of Sales Operations Manager we are looking for candidates with a broad range of skills.

The responsibilities include:

• Business Partnering and Forecasting: understand the potential of each customer and marshal resource availability to maximise revenues
• Data Analytics and Insights: analyse existing gaps and define improvement actions. Identify opportunities to improve performance
• Managing the Sales Cycle: measure the performance of Sales to enable the Vodafone Business Digital Sales leadership drive performance success
• Data Management and Transformation: keep data in the systems up to date (e.g. allocations, hierarchy, opportunity management)
• Drives Continuous Improvement: work across stakeholders, continuously promoting the benefits of the Standard Operating model
• Segment Strategy and Planning: Working with key stakeholders in OpCo and within Vodafone Business to ensure Sales Commissions and Sales Targets are aligned across the markets they serve in a consistent, fair, and transparent way
• Coaching and Mentoring: developing our people is key to success of this role. Identifying and nurturing talent, as well as working with Sales Operation team individuals to map out their career paths within Vodafone to a 5 year forward looking window
• Design Thinking: works with the Strategy and Operations Leader and the Digital Sales leadership team to input on the strategic direction of the sales Operations team. Provides insights on the future global standards and best practises used within Sales Operations of techco's and works the leadership to execute on projects to continuously adopt these best practises where meaningful for the Digital Sales business model
• Understanding Customers and Developing Insight: Work with Saled leaders to analysis c
• Act as an agent for leading change within Digital Sales
• Coaching and career development within Strategy & Operations team
• Leading Engagement with LOBs on their Sales Operations planning cycles for Digital Sales
• Owning Key cyclical processes within Digital Sales; Governance & Planning cycles
• Be the voice of the customer/ communications strategy - input into technology roadmap – Business Operations

What You Bring

• Knowledge of the digital telecommunications and ICT environment, ideally mobile, fixed and IT solutions experience
• Exceptional experience working in sales and customer support levels (e.g. Sales, Sales Operations, Business Operations, Customer Support) with first-hand experience in defining Go to Market Sales models, Sales Territory Planning & Account Allocation, Sales Forecasting, Sales Target setting and Sales Commission design and implementation, experience of implementing new processes, tools and systems a distinct advantage
• Excellent communication skills: able to convey understanding and earn respect across key stakeholders in Enterprise, especially at senior management and SLT which includes stakeholder management within a matrix organisation
• Deep operational credibility proven through experience by working in customer-facing functions, experience with Lean Sigma would be beneficial or similar quality driven approach to business improvement. In addition, experience with working with IT development houses to define user requirements for new tools and systems and experience in developing business cases to support the investment
• Strong decision-making skills – able to identify key business issues and balance conflicting interests
• Advanced analytical skills, comfortable working with large volumes of data and experience working with corporate data warehouses, with experience of Salesforce, Advanced Excel with use of macros, SQL and Power BI/ Tableau or equivalent, as well as experience is designing KPIs, designing dashboards and working with Business Analytics teams to build automated dashboards
• Deep engrained passion for people development. Uses coaching as the daily standard to provide feedback and grow their teams. Promotes talent both within Digital Sales and across the wider organisation

Benefits

• Hybrid work model
• Bonus on top of the gross salary
• Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
• Intensive Summer Schedule during July and August
• Up to 20 days per year of 100% remote work from other locations
• Private Health Insurance for employees and direct family members
• Life Insurance for employees
• 25 vacation days, plus December 24th and 31st off
• Optional Pension Plan
• Access to an online learning platform for continuous training

REF: 271165

Please, apply with an English version of your CV.
Why Vodafone?
At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity. Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.