Global Operational Quality Engineer

Giesecke+Devrient (G+D) is a global leader in security technologies for both the physical and digital worlds. Every day, billions of people benefit from our innovations in payment processes, identity protection, connectivity, and data security.
 
Join our Global Quality Management team and help us ensure excellence across all G+D EP card manufacturing sites worldwide. Your work will directly impact product reliability, customer satisfaction, and continuous improvement initiatives in a dynamic, international environment.
 
As Global Quality Coordination Manager, you will play a key role in defining and implementing global quality standards, monitoring performance, and driving process improvements across multiple manufacturing sites. You will collaborate with cross-functional teams, act as the first escalation point for quality crises, and foster a culture of quality excellence.
 
Key Objectives

•    Define, monitor, and continuously improve global process quality standards.

•    Analyze quality and manufacturing KPIs to support proactive decision-making.

•    Lead initiatives to reduce CONQ and customer complaints globally.

•    Promote and coordinate process improvements across sites in collaboration with Card Excellence, R&D, and Operations.

•    Support global standardization activities from a quality perspective.

•    Act as the first global escalation point for quality crises or critical situations.

•    Foster a global quality culture through training and capability-building programs.
 

Responsibilities

•    Implement operational quality initiatives aligned with G+D EP strategic goals.

•    Monitor and evaluate global quality performance (e.g., customer complaints, scrap rates) and support corrective actions.

•    Define, deploy, and maintain an up-to-date global control plan and traceability requirements.

•    Collaborate with cross-functional teams to implement process and control improvements.

•    Coordinate with all manufacturing sites to define acceptance/rejection criteria and maintain aligned defect catalogues.

•    Support operations in load balancing while ensuring consistent quality standards.

•    Provide input for MES development and assist in implementing digital and predictive quality tools.

•    Identify and help mitigate quality-related risks in global operations.

•    Communicate effectively with stakeholders and support crisis management efforts.
 

Qualifications & Experience

•    Engineering degree in Material Science, Electronics, or Manufacturing.

•    5+ years of experience in a production environment.

•    5+ years of experience in an international organization.

•    Proven track record in a Quality organization.

•    Experience interacting with Operations (Supply Chain, Engineering) and R&D.

•    Strong organizational skills and a constant drive for quality excellence.
 

Knowledge & Skills

•    Background in smart card manufacturing industry is desirable.

•    Knowledge of quality systems, methods, and problem-solving tools (8D, 5 Why, Fishbone, FMEA, risk assessment).

•    Data-driven and objective-based decision-making.

•    Strong analytical and problem-solving skills.

•    Excellent communication skills in English.

•    Willingness to travel internationally.
 

Why Join Us?

•    Culture & Diversity: Inclusive, people-oriented environment with a global mindset (LGBT+ friendly).

•    Global Collaboration: Work in international teams with colleagues around the world.

•    Career Development: Continuous learning, internal mobility, and coaching opportunities.

•    Benefits: Flexible compensation plan (health insurance, transport, training, nursery vouchers), parking, and on-site canteen.

•    Work-Life Balance: Hybrid model (2 remote days/week) and flexible schedule. Core hours Mon–Thu (9:30–17:00), Fri (9:00–15:00).

•    Location: El Prat de Llobregat, easily accessible by public transport (Bus 88, 110, Metro L10 ZAL-Riu Vell, PR4) or private vehicle.

Explore what makes G+D unique – check out this video: 
Giesecke+Devrient – We make the lives of billions of people more secure.
 
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