Financial Application Support Assistant
hace 1 día
MTS Globe
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.
Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over hotels.
250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.
1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.
The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
MTS Globe is an equal opportunities employer
Job description
We are looking for a new teammate to be part of our Business Financial Service team based in Palma. As a part of the team, you will be working very closely with our colleagues, specially our users of the financial ERP in our worldwide destinations. The role will be responsible for solving and answering the user financial queries and suggest innovative ideas to improve our financial ERP.
If you enjoy accounting, financial processes and customer care, we are waiting to meet you
As a Financial Customer support assistant, you will be involved in the different tasks:
- Answering questions regarding the financial application in a professional, friendly and efficient manner working closely with the user to ensure we are providing solutions that meet their needs.
- Provide accounting/financial support and trainings related to the financial ERP to the users.
- New user configuration setup.
- Identify critical issues that may affect other users.
- Stay update of current technologies, design or any other change/new functionalities of the financial ERP.
- Suggest innovative ideas to improve the financial ERP and improve the user´s experience.
- Ensure timely completion of user´s queries.
- Collaborate on projects.
Requirements
- Degree in Accounting/Business Administration or related field.
- Fluent written and spoken English, other languages would be a plus.
- Exceptional analytical and conceptual thinking.
- Very good knowledge of Microsoft office Excel and related MS office products.
- Strong communication and customer service skills.
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