Customer Success Manager

About Speexx:  

Speexx is the #1 platform for people development. Combining cutting-edge AI technology with world-class coaches, Speexx delivers digital business coaching and language training services for global workforces. Since 2012, Speexx has helped over 1500 international clients level up their organization's professional development and received over 200 prestigious accolades from top tier publications like G2, Fosway, and TIME Magazine for our best-in-class product. Together with our diverse network of trainers, coaches, and full-time Speexxies, we are building the future of learning and development, and this is just the start.

We help organizations worldwide boost engagement, retention, and professional growth - and now we're looking for a Customer Success Manager to join our team.

What you'll do:

• Drive Engagement & Retention: Be the go-to person for your own portfolio of SMB customers (approx. 50–100 accounts), ensuring renewals and strong relationships.
• Manage New Initiatives: Support the rollout of innovative products like mentoring, intercultural training, and coaching programs.
• Shape Customer Experience: Besides coordination and process management, you'll also test new offerings and share insights on customer reactions and market trends.
• Collaborate Globally: Work closely with Customer Success Managers and cross-functional teams to keep customers engaged and happy.

What we're looking for:  

• Team player who thrives in dynamic environments
• Proactive and commercial mindset
• Ability to build genuine connections and foster trust
• Tech-savvy and curious about AI
• At least 1 year experience in customer-facing roles in B2B SaaS
• Native-level German and fluent English
• Prior experience with people development, intercultural training, or coaching is nice to have.

Your Benefits:  

At Speexx, we're all about empowering people. That includes YOU Here are the benefits of working at Speexx.

• Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility do your best work in a way that works for you and your team.
• Hybrid Office Model: You can choose between working fully from our office in the Madrid city centr or hybrid with flexibility to work from home
• Wellbeing: enjoy 28 vacation days, public holidays (including Christmas Eve and New Year's Eve) and 35-hour working weeks in the summer, because it is important to rest and to conciliate. Plus, Psychological support. We offer all our employees and their relatives an online, 24/7 and, of course, confidential external psychological counselling service. We want you to feel good and be healthy
• Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global Mentoring program, visit internal workshops or third-party training and last but not least enjoy our Speexx peer exchanges.
• Award winning Language Training: There is nothing to add - maybe that this also goes for your friends and family, they get discount on our world class language training.
• And More: Access our Flexible Remuneration and save taxes and costs for restaurant tickets, transport, and childcare.
  

Our Hiring Adjustments & Experiences:  

At Speexx, we are searching for individuals with varied skill sets, backgrounds, and experiences who can help enrich our culture even further. Even if you still need to meet every requirement, we encourage you to apply. Don't let the confidence gap or imposture syndrome keep you from shining

Just like our personalized people development solutions, our recruitment is not one-size-fits-all. Please let us know if you need any adjustments throughout the hiring process. We look forward to hearing from you

Rooted in an environment of curiosity and learning, you would be joining a leading company that is proud to be shaping the future of digital learning and is undoubtedly one of the best places to work in the industry

Interested? Just hit the apply button and we´ll take it from there. We are looking forward to hearing from you

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