Client Connectivity Specialist

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. 

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over hotels. 

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. 

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions. 

MTS Globe is an equal opportunities employer

For our Supplier Integration department in Palma, we are seeking a Supplier Connectivity Agent to support the Supplier Integration Team to successfully grow and ensure it operates with maximum efficiency.

In this role, the Supplier Connectivity Agent will act as a bridge between the different stakeholders – our different destination offices, suppliers, internal and external IT providers – analysing current processes, exploring improvement options and ensuring their implementation. They will also lead other departments to integrate the new solutions and processes.

Reporting to the Operations Director, your main responsibilities will be:

• Solving supplier connectivity petitions, implementing the best practices.
• General application/process support for daily tasks: Being first level support for questions and doubts regarding our applications.
• Taking-on new projects, ensuring smooth connections between our stakeholders and technologies.
• Analyzing our systems, offering valuable insight to ensure maximum efficiency.
• Coordination and organization of processes related to User Training and Processes Optimization.
• Creating and maintaining both operational and training documentation.

What we offer

• Join our Wellness program which promotes both emotional and mental health and offers free legal and financial advice.
• Refreshing beverages and a variety of fruits are available for all employees to support a healthy lifestyle.
• Advancing your professional growth through language training and technological certifications.
• Celebrate with us during our annual events and festive holidays, including Easter, Halloween, Thanksgiving and more.
• Join one of our sports communities and practice your favorite sport.
• Benefit from special health insurance rates.

• Degree in related business fields.
• Extended understanding of Touristic Business (Knowledge of Channel Managers and Integration models is advantageous).
• IT affinity and a very good knowledge of Microsoft office Excel and related MS office products.
• High level of English and Spanish (written and spoken).
• Excellent communications skills and proactivity
• Results-oriented and self-organized working style.
• Ability to travel
• XML technical knowledge will be very much appreciated in this position.