Digital Technical Support, Field

Job Description:

This Temporary role within our Dental Digital department will be a remote position from Spain. The role focuses on providing operational and customer support to Dental professionals within Spain. With an emphasis on our Clear Aligner SPARK. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support, as well as providing onsite Spark demos.

Primary duties:

• Provide in depth training, education, onboarding and technical support to customers and local teams for SPARK and ODB.
• Provide quick response and resolution to customers' requests.
• Scheduling technical follow up with doctors.
• Support customers by phone, email and/or remote support.
• Collect and report effectively and efficiently any issues or calls outbound/inbound related into our CRM system.
• Perform remotely Onboarding for new/current doctors.
• Assisting the sales teams on site.
• Providing technical support (software & web) for products in our digital portfolio.
• Collects/reports product improvements or ideas to the Product team.
• Maintain internal knowledge through articles, SOPs, and templates.
• Understands and support the company's policies and procedures to provide proper and effective support to our customers.

Job Requirements:

• Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry
• Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.
• Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.
• Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
• Excellent organizational skills
• Proactive, self-sufficient, with a strong team-oriented mindset
• Enthusiastic, logical, and creative thinker
• Native Spanish language skills and fluent English language skills, any other European language would be a plus.
• Ability to travel on occasion and driver's license required
• Based in the north of Spain

Operating Company:

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.