Global Customer Engineer

hace 5 días

Bilbao, Vizcaya, España Lantek A tiempo completo

ABOUT US


For the Bilbao office (Iberdrola Tower) and/or the Vitoria office (Álava Technology Park).

Lantek
is a leading multinational company in
software solutions
for the industrial sector, specialized in
Industry 4.0 a
nd digital transformation
.

With over
400 professionals
and presence in
16 countries
, we are committed to continuous innovation to optimize manufacturing processes on a global scale.

ABOUT THE ROLE

As part of the Operations team, this role will provide support to our customers, particularlly those situated in regions where we does not have an established physical presence.

The Global Customer Engineer will diagnose and troubleshoot any software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.

Duties & Responsibilities

The main duties are:

  • Consult, specify, install, configure, and provide support on issues related to: Lantek systems software suite, database server and ERP integration.
  • Support and implement customer projects in Lantek software.
  • Define solutions in exchange with customers.
  • Create specifications according to the customer's requirements.
  • Train customers and employees in Lantek systems (on-site and online).

WHAT DO WE NEED FROM YOU?

To fill this position, we're looking for a profile with:

  • Technical background, preferably Computer Engineering or IT field.
  • Experience in technical projects involving ERP software.
  • Knowledge of Microsoft environment (Windows, IIS, SQL).
  • Knowledge of Lantek systems would be desirable.
  • Knowledge of manufacturing processes in the Sheet Metal industry would be desirable.
  • Knowledge of databases: databases management, SQL Server.
  • Advanced level of English. Knowledge of German, French, or other languages will be a plus.

WHAT DO WE OFFER?

  • Permanent contract.
  • Hybrid work model.
  • Flexible working hours.
  • The opportunity to work in a leading company in its sector, committed to constant innovation.
  • Be part of a dynamic and highly qualified team.

If you want to be part of the future of smart industry, this is your opportunity At Lantek, we're waiting for you.

Disclaimer
: The data controller of your personal data is Lantek Sheet Metal Solutions, S.L.U with tax identification number B Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679 and Organic Law 3/2018 of the 5th of December. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy

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