Quality Analyst

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Sales team is the engine that drives market and customer acquisition for Revolut Business across the globe. We focus on community-driven and marketing-driven approaches to ensure our product is the preferred choice of the majority of people living in a target country or region.

The Sales department is constantly innovating and trying new ways to grow Revolut faster and more effectively. Each area of the team works like special forces: from lead sourcing to activation and engagement, they own their markets, are passionate about Revolut, and use their know-how to grow the brand and our user base at breakneck speed

We're looking for a Quality Analyst to sit within our Sales team. We're hiring some of the most talented sales people that the world has to offer and we're keen to showcase their talent to the world - and that's where you come in

We're looking for someone who will work closely with our sales teams, supporting Account Executives and their Managers. A detail-oriented, technical individual who loves to get down into nitty-gritty of processes to always deliver WOW

Our team is detail-oriented, technical and we love to get down into the nitty-gritty of our processes to deliver the best possible results.

Up for the challenge? Let's get in touch

What you'll be doing

• Monitoring quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails and related chats
• Providing feedback to agents based on their quality score and results
• Working with Sales trainers to produce best practice guides and facilitate regular training

What you'll need

• Minimum 6 months in a quality role or similar
• Fluent English and minimum working proficiency of Finnish
• Great Quality Score results
• Exemplary diligence and integrity
• Strong interpersonal skills

Nice to have

• Previous experience working in a Sales environment

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice