Customer Care Professional – Finnish and English Speaking

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Join our fantastic team for Finland Merchant team. Based in Hybrid environment 40 hours per week between Monday to Friday depending on location.

Responsibilities include:

• Your role is to provide excellent levels of service to American Express' Finnish speaking Merchants as well as providing internal support.  You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
• As a fluent Finnish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
• Own issues to the point of resolution
• Offer Merchant customers unique solutions
• Managing a workflow in line with departmental and individual goals and to departmental quality standards

Minimum Qualifications:

• Fluent Language for Finnish, written and spoken & English is also required.
• Passionate about providing excellent customer service
• Computer literate to an intermediate level
• Organised, diligent, with attentive listening skills.
• Fast paced environment of variety of day-to-day workloads.
• We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
• A problem-solving mindset.
• You will have previous Customer Service experience, either face to face or over the phone

Employment eligibility to work with American Express in the [Enter Country Here] is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.