Chat Support Consultant, crypto

hace 2 días


Alicante, Alicante, España SupportYourApp A tiempo completo

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

  • Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
  • Build strong and lasting customer relationships
  • Handle customer inquiries and feedback
  • Provide valid, accurate information and solutions to customer requests
  • Maintain up-to-date knowledge of the company's trading platform and general market conditions
  • Understand customers' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

  • Native French speaker and excellent English communication skills (at least C1 level)
  • At least 6-12 months of live chat support experience, preferably in crypto or financial services
  • Basic financial knowledge or payment/banking experience
  • Crypto industry knowledge
  • CRM experience in Salesforce
  • Strong analytical, logical thinking, and problem-solving skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Basic financial knowledge or payment/banking experience

Benefits:

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.



  • Alicante, Alicante, España SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Real Estate Consultant

    hace 2 días


    Alicante, Alicante, España PASKU A tiempo completo

    Company DescriptionOur family-owned real estate office is committed to trust, lifestyle, and legacy, offering services in Spain's most desirable destinations. From modest beginnings, we have grown into a respected name in the industry, dedicated to helping clients achieve their property aspirations. With a focus on transparency, integrity, and innovation, we...

  • Marketing Consultant

    hace 2 semanas


    Alicante, Alicante, España FH Collective - Academy A tiempo completo

    Were hiring Marketing Consultant German MarketLocation: Barcelona (Hybrid)Are you aGoogle fanwhos passionate about the web, technology, and digital marketing?Do you thrive in afast-paced, international environmentwhere creativity and problem-solving make a real impact?If so, this opportunity is for youWhat Youll DoProvide strategic advice to businesses to...


  • Alicante, Alicante, España Lingo-nova A tiempo completo

    Location:Lisbon, PortugalWork Model:On-siteStart Date:8 January 2026Working HoursMonday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)Saturday & Sunday: 08:00 AM – 05:00 PMDays Off: 2 rotational daysRole OverviewAs aCustomer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently,...


  • Alicante, Alicante, España Cross Border Talents A tiempo completo

    THIS IS A RELOCATION JOB TO GREECE.THERE IS NO PERMANENT ACCOMMODATION PROVIDED.Location: Athens, Greece.Work Model: On-site Required Languages: Spanish + English Gross Salary: 1.045 Euros + productivity bonuses.About the Role:  We are hiring a Spanish-speaking Customer Service Representative to support an international brand in Athens, Greece We are...


  • Alicante, España SupportYourApp A tiempo completo

    A global tech support firm seeks a Chat Support Consultant to deliver high-quality customer service in the crypto trading sector. This role requires native Spanish and proficient English skills, along with a minimum of 6 months of live chat support experience. Candidates should possess strong analytical and problem-solving abilities. Enjoy a flexible work...


  • Alicante, España SupportYourApp A tiempo completo

    Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of...


  • Alicante, España SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...


  • Alicante, España Velenosi & Meredith Consulting A tiempo completo

    A global tech consulting firm is seeking a Spanish-speaking Customer Support Agent to join their team in Athens, Greece. Candidates should be fluent in Spanish, possess good English skills, and have a passion for technology and design. This role involves assisting customers via phone, chat, and email, with training provided. Attractive benefits include...


  • Alicante, España Cross Border Talents A tiempo completo

    A customer service company is looking for a Spanish speaker to join their remote team in Greece. This role involves providing support via phone, chat, and email, ensuring customer satisfaction, and collaborating with team members. Ideal candidates will demonstrate strong communication skills and problem-solving abilities. Enjoy the flexibility of working...


  • Alicante, España Velenosi&Meredith A tiempo completo

    Overview Now Hiring: Spanish-speaking Customer Support - Greece Do you have an EU Passport? Are you fluent in Spanish and passionate about technology & design? Join our team in Athens to support a leading global home tech brand! Location Athens (Greece) Languages Spanish (fluent) + English (good) Role Assist customers via phone, chat & email — training...


  • Alicante, España Cross Border Talents A tiempo completo

    Spanish Speakers Wanted in Greece -Relocation Support ProvidedAbout the job Spanish Speakers Wanted in Greece -Relocation Support ProvidedAre you a Spanish speaker ready to take your career abroad? Join our international Customer Service team in Greece and enjoy life under the Mediterranean sun while building your professional future.Whether you're looking...


  • Alicante, España PlanetJobs A tiempo completo

    DUTIES AND RESPONSIBILITIESTake an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.Own each query and collaborate closely with internal Product Operations and Engineering...

  • Marketing Consultant

    hace 2 semanas


    Alicante, España FH Collective Academy A tiempo completo

    Were hiring! Marketing Consultant German Market Location: Barcelona (Hybrid) Are you a Google fan whos passionate about the web, technology, and digital marketing? Do you thrive in a fast-paced, international environment where creativity and problem-solving make a real impact? If so, this opportunity is for you! What Youll Do Provide strategic advice to...

  • Senior SAP Consultant

    hace 5 días


    Alicante, España UST España & Latam A tiempo completo

    More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. We are looking for a SAP...