Service Release Manager

About NDT Global
NDT Global is the leading provider of inline diagnostic solutions, advanced data insights, and integrity management services that safeguard energy-sector infrastructure. The company is recognized for its expertise in both ultrasonic inspection technologies — such as Pulse Echo, Pitch-and-Catch, Phased Array, and Acoustic Resonance (ART Scan) — and ultra-high-resolution Magnetic Flux Leakage (MFL) inspection services. These differentiated offerings, along with non-ultrasonic technologies like Inertial Measurement Units and others in development, enable NDT Global to deliver comprehensive asset integrity solutions.

Innovation is at the core of NDT Global's mission. We continuously challenge the boundaries of existing technologies to deliver transformational solutions that empower the industry to achieve safer, more cost-effective pipeline management. Our commitment to research and development drives the creation of vital new methods and tools that address the evolving needs of our customers while setting new industry standards.

By strategically applying inspection technologies to detect, diagnose, and model various types of threats, NDT Global provides predictive, decision-ready insights. These insights, driven by the world's most accurate data, enable asset owners to optimize infrastructure health, drive operational efficiencies, reduce risk, and minimize their carbon footprint.

Purpose

The Service Release Manager is responsible for orchestrating and overseeing all phases of the release lifecycle across ILI data analytics, software applications, firmware systems, and technologies. This role ensures that new features, updates, and fixes are delivered in a consistent, high-quality, and timely manner which supports the successful introduction of new services into the organization

Responsibilities

• Release Planning & Co-ordination:

• Develop and maintain the integrated release calendar across all platforms (analytics, software, applications, firmware, infrastructure)

• Coordinate cross functional teams to align scope, priorities, dependencies, and timelines for upcoming releases.
• Act as the central point of communication for all release related activities and status reporting.
• Critically assess existing release methods to identify areas for improvement and collaborate with departments to improve standards in-line with best practices.
• Measure and monitor the progress of releases after deployment and ensure closure of the feedback loop

• Process & Governance:

• Establish and enforce standardized release management processes, workflows, training and documentation across departments.

• Ensure all releases follow proper change control, quality assurance, and compliance standards (e.g., ISO, API standards).

• Environment Management & Testing:

• Work with DA, QA, Software and IT to maintain well defined staging, pre-production and testing environments. Specifically testing and release management of Orion and other mission critical applications.

• Ensure proper test planning, regression testing, and validation activities are performed before any deployment.
• Coordinate with firmware and application teams to ensure hardware / software compatibility testing

• Risk Management:

• Identify release-related risks, blockers, and issues early and develop mitigation strategies.

• Maintain a release rollback plan and disaster recovery procedures in case of deployment failures

• Communication & Documentation:

• Document release notes, deployment procedures, and known issues for each release.

• Provide regular updates to the OLT, SLT and stakeholders on release readiness, progress, and post release outcomes.
• Serve as the liaison between development teams, product management, and operations
• Provide guidance and coaching to internal teams on modern release management practices.

• Tooling & Automation:

• Evaluate and implement tools to automate release processes, reporting, and deployment tracking.

• Contribute to the design of future-state release management capabilities, tools and frameworks for broader company adoption

Requirements & Qualifications

• A bachelor's degree in computer science, software development, engineering or related education is required
• I.T management or related qualification is preferred
• Project Management or related qualification is preferred
• Knowledge of software development and testing methodologies and tools is preferred
• Project Management skills to enable effective planning, and management of release management processes from end-to-end is preferred
• Data Analytics experience in multiple technologies
• Must be proficient in spoken and written English
• Intermediate knowledge of Microsoft Project (or similar project management program)
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Knowledge of internal software systems (Orion, Hermes, Cepheus, Cassiopeia) is preferred

• Occasional domestic and/or international travel (25%-35%)

• Occasional work in outdoor weather conditions (hot, wet, cold)

• Occasional work near moving mechanical parts
• Occasional work in high, precarious places
• Occasional work near mechanical and environmental noise

Skillset

• Strong communication and problem-solving skills, with an ability to communicate effectively across various departments
• Calm under pressure, with the ability to manage multiple competing priorities and conflicts.
• Understanding of the business, multiple departments and culture

Benefits

• An exciting role working with cutting-edge technologies and equipment.
• An internationally oriented company with flat hierarchies and a collaborative atmosphere.
• Opportunities for development and the chance to actively contribute to the success of our company.
• We invest in the future: individual training and development programs.
• Attractive compensation package and 30 days of annual vacation.
• Flexible working hours available.
• Accident insurance that also covers private accidents.
• Informal "Du" culture: an international and intercultural work environment.
• Additional benefits: summer party, Christmas celebration, health initiatives (e.g., discounted gym membership, running groups, event runs, city cycling), access to a company cafeteria, and free parking spaces.

Everyone is welcome here—regardless of gender, age, sexual identity, origin, religion, beliefs, or disability. The most important thing is that you're a great fit for our team
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