Business Analyst

We are seeking a Business Analyst to join our implementation team. This is not just a requirements-gathering role; you will be a hands-on solution expert. You will bridge the gap between complex insurance business needs (across Life, General, and Health lines) and the technical configuration of the INSIS platform. Your goal is to translate client processes into high-quality user stories and configured solutions, ensuring we maximize the platform's standard capabilities.

Key Responsibilities

• Analyze and map client business processes to Billing & collections and accounting modules.
• Lead requirements workshops and write clear, testable user stories for configuration, customization, and others.
• Perform hands-on configuration in INSIS to define financial business logic.
• Act as the subject matter expert on core INSIS functionalities and insurance concepts.
• Collaborate with development teams on development specifications and support QA testing activities.
• Validate that the configured solution meets business requirements and adheres to best practices.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• Proven experience (5 years) within the insurance industry (Life, General/P&C, or Health).
• Strong understanding of the insurance financial processes and business logic.
• Excellent analytical, problem-solving, and communication skills.
• Advanced English level (written and oral)

Preferred qualifications:

• Experience working in an Agile/Scrum environment, including writing effective user stories.
• Demonstrable experience with a core insurance platform (e.g., INSIS, Guidewire, Duck Creek, TIA, Sapiens).

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Founded in 2015, Charles Taylor InsureTech is a division of Charles Taylor Group providing enterprise-grade SaaS solutions tailored to insurance and reinsurance markets globally. Through our deep insurance domain expertise combined with advanced technologies, we have been driving innovation and digital transformation in the industry since our inception. We work consultatively with our clients to revitalise their operations, reinvent established processes and implement future-ready solutions that deliver measurable benefit and improve data-driven decision making. Our services include modernization of legacy policy admin systems, integration of AI to enhance customer experience, process automation, API driven connectivity and tailored tools for brokers and insurers in the Lloyd's market, including claims and documentation management.

Expertise you can trust - for more information, please visit

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance

for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
• We all have a role to play in Charles Taylor's growth and overall success.
• Agility (We learn, evolve and adapt quickly)
• We anticipate, prepare for and adapt to change; it's how we stay competitive.
• Care (We are compassionate and human)
• We are approachable and genuinely interested in others.
• Collaboration (We are one)
• We are unique but united in our work.
• Integrity (We do the right thing)
• At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

We recognise that Diversity, Equity an