Operations Manager in Cyprus

hace 2 semanas


Málaga, Málaga, España Workwide A tiempo completo

Lead a fast-growing contact center in Cyprus. You guide teams, raise service quality, and build a stable setup that supports clear goals. You shape structure, improve output, and drive a workplace where people grow.

Enjoy life in Cyprus with warm weather, easy access to the sea, and a balanced lifestyle.

Your role


• Lead daily operations


• Support supervisors and agents


• Track performance trends and act fast


• Hire and onboard bilingual staff, English plus Swedish or Finnish


• Improve processes and AI usage


• Secure GDPR and COPC standards


• Work with global teams to lift service delivery

Requirements

You bring

  • 3 to 5 years in contact center or BPO leadership
  • Team leadership experience
  • Strong hiring and retention skills
  • Clear analytical thinking and firm decisions
  • People-focused leadership
  • Fluency in English plus Swedish or Finnish
  • COPC knowledge and AI tools as a plus

Benefits

Why join


• Shape a fast-growing hub


• Work with an international team


• Live in Cyprus with a strong work-life balance


• Receive structured training in systems, compliance, coaching, and best practices

Ready for your next step? Lead operations and build your career in sunny Cyprus



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