IT Customer Service Representative French/Englishtive

hace 5 días

Madrid, Madrid, España OVHcloud A tiempo completo

Permanent contract

Customer Services

MADRID, ES, 28010

RECRUITMENT PROCESS

1. Meeting with our Talent Acquisition Specialist: Maja

2. Interview with the Manager: Daniel

3. Assessment (if relevant)

4. Meeting with a Peer, Team Member, or Director

5. Final debrief, Feedback & Decision

OUR BENEFITS & PERKS

A Hybrid Remote Work Policy

An Employee Shareholding Plan

A Service Recognition Program

Subsidies for Holiday and Sports Activities

On-site Nursery/Daycare (depending on location)

Plus:

Multicultural Teams

Well-Equipped Modern Workspaces

An Online Learning and Certification Platform

Digital Medical and Social Support Services for you and your family

JOIN THE OVHCLOUD JOURNEY

OVHcloud values and supports the diversity of the people we hire.

For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.

Be free to be yourself

IA IN OUR DNA

Artificial Intelligence is reinventing our business every day.

Join us to explore its immense possibilities and co-build the future

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

Want to contribute to unique projects to build the Open Cloud together? Let's go At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.

Your main responsibilities

As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.

In addition, you are also responsible for commercial activities in order to develop existing customers.

Your future impact

In 6 months you will have accomplished

  • Inform and help customers via email, chat and phone on OVHcloud products and services
  • Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
  • Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations
  • Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar

And in 1 year you will have mastered

  • Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
  • Provide pre and post-sale commercial support
  • Deal with customer's requests and questions related to payments and invoices (billing)
  • Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

.

Skills required :

  • Basic technical knowledge in products: domains names, web hosting, emails, etc.
  • Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
  • General knowledge of Linux and Windows Server
  • PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Strong teamwork skills, positive attitude, dynamic and enthusiastic
  • Passionate for technology and willing to learn and develop himself/herself
  • Fluent French and English language are mandatory
  • Spanish - nice to have

.

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