Service Dispatcher Iberia

hace 4 días

San Fernando de Henares, Madrid, España InPost España A tiempo completo

Everything you are looking for and more

Join our Iberia Service Team and take a key role in ensuring that every maintenance and repair request runs smoothly from start to finish. You'll act as the operational link between service needs and field execution—coordinating work orders, monitoring progress, and helping us deliver top-quality service to our customers. From tracking SLAs to expediting urgent cases and keeping spare parts stocked, you'll make sure operations run efficiently and on time. If you're organized, proactive and thrive in fast-moving environments, this role is for you. This position is fully embedded within the Service Team.

What responsibilities and objectives will you have?


• Dispatch and assign service orders to internal or external teams


• Monitor service tickets daily and ensure progress is on track


• Follow up on pending interventions and resolve bottlenecks quickly


• Track ETA and SLA compliance, ensuring service delivery within agreed timelines and supporting

achievement of team KPIs


• Communicate updates proactively to all relevant stakeholders


• Manage stock levels of spare parts and consumables, including physical warehouse inventory, regular

stock counts and optimization of safety levels


• Coordinate shipment and delivery of materials to field technicians, ensuring availability of parts

before interventions


• Expedite critical or at-risk orders to ensure service continuity


• Maintain accurate documentation and status updates of all activities


• Address operational issues with agility and problem-solving mindset


• Contribute ideas for continuous improvement of dispatching, stock management and logistics

processes


• Collaborate closely with the Service Team and manage third-party partners

Well, what will the requirements be?


• Strong organizational and multitasking skills


• Ability to coordinate technical personnel


• Experience in inventory management, purchase order handling, and stock control


• Previous exposure to environments involving electronic repairs (a plus)


• Proficiency with dispatching tools and order management systems


• Solid Microsoft Office skills (Excel, Word, PowerPoint)


• Ability to stay calm under pressure and manage urgent cases effectively


• Native Spanish + fluent English


• Preferably based in Madrid

What do we offer?

Language platform

Wellbeing programme

Flexible working hours

Online platform for lifelong learning

Competitive salary

Flexible remuneration services can be contracted

Why join us?

  • Because we don't settle — we go further and
    multiply impact
    (
    10X Attitude
    ).
  • Because we design every transformation around real customer value (
    Passionate About Customers
    ).
  • Because we make things happen fast and smart — not perfect, but done (
    Go, Go, Go
    ).
  • Because we believe the future belongs to those who rethink what's possible (
    Dare to Disrupt
    ).
  • Because we win together — diverse, collaborative, driven by one shared vision (
    One Goal, One Team
    ).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels.
We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

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