Senior HR Manager

About the Company

Hello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

Our promise to you:

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry

What we ask of you:

• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

What you'll be doing

Work closely with Regional/ Country PIC and Director HR EMEA, HQ and all direct reports from the Country to provide human resources leadership and support on matters affecting HR business operations which include and are not limited to human resources programs and policies, often encompassing several areas of human resources, including organizational development, employee relations, recruiting, compensation, benefits, performance management, training, safety and research. The Country HR Lead will be responsible for providing guidance, support, on policy development and initiatives for country offices in a widespread region to align such roll outs and initiatives with Global mandates from HQHR. The Regional/ Country HR Lead must regularly engage with the Country HR Leads for technical matters and partner with key stakeholders in the leadership teams of the business units to bridge any HR operational gaps in a productive and efficient manner.

Key Responsibilities

• Workforce Planning
• Support business strategies and develop action plans with ability to apply this knowledge appropriately to diverse situations, including supporting, identifying, assessing, and/or securing new business for the organization.
• Strategic lead within assigned area- develop programs that support goals and address any issues identified by the Country management team.
• Engage and advise Country HR team on local recruiting strategies as hiring needs are identified within assigned countries in a timely fashion.
• Compensation and Benefits
• Lead, coordinate and support local HR Representatives in local salary and benefits surveys including recommendations to newly devised or changes in local salary structures for Country Office and Headquarters approval
• Review and recommend benefits/allowances as requested by country in alignment with total compensation philosophy and for compliance purposes.
• Strategy
• Roll out HQ initiatives, policies and standardization as well as undertake to drive best practices, reinforce policies, provide guidance and interpretations, and constantly identify improvements to make it relevant.
• Works closely with Country HR team and other stakeholders to satisfy current needs and maintain a partnering relationship during engagements; includes inspiring, influencing, communicating, presenting, facilitating and managing new relationships and collaborative alliances in business units.
• Always keeping abreast country-specific expertise to apply sound decision-making processes for productive resolutions that translates strategy from HQ into actionable plans.
• Capability of devising methods, solutions or initiatives that result in improvement of performance across business unit to meeting objectives, results and global commitments.
• Reporting & Analytics
• Ability to establish accuracy and completeness of staff cost, payroll deliverables and global recruitment tracker.
• Ability to put into action processes, and techniques to access internal and/or external business needs, expectations and meet or exceed those needs and expectations through providing excellent service directly or indirectly to business units in consultation with Director of Talent & Culture, HQ.
• Capable of fulfilling regulatory reports and HQ reporting requirements in a timely manner with complete documentation and the paper trail on policy changes, procedure and process modifications, implementation on approved changes maintained at optimum.
• Compliance, Integrity & Ethics
• Ensure compliance, regulatory, and legal responsibilities are followed.
• Ensure the business needs are met in accordance with regulations, both local labor law and company policies
• Assist as intermediary, when needed, with local labour counsel.
• Review all new hire/replacement positions change documentation & classification and ensure alignment of compensation levels with policies & practices and keeping internal equity whilst maintaining job design and levelling prescribed by HQHR.
• Business Support, Training & Guidance
• Provide training on tools and resources to support and strengthen country HR operations.
• Provide HR guidance when appropriate and manages complex employee relations issues through effective, thorough, and objective investigations, where applicable
• Consistently cascading and aligning HR business objectives with employees and management in designated countries.
• Ability to review and understand effective communication concepts, tools, and techniques.
• Manage employee relations, working closely with HR representatives and country leadership, providing guidance and assistance with policy interpretation.
• Support performance systems including ad hoc performance support and training interventions as needed
• Accountability & Ownership
• Holds self and others accountable for all work activities, research and personal actions and decisions; follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high-quality results for Business Partnering success with Key Stakeholders in the Region, primarily involving Head of Departments.
• Exercises ethical practices, respectful words and behaviors, and equitable treatment of others in all activities always.
• To perform other duties as required by the management team

Qualification and Skills

• Bachelor's degree and 5+ years relevant experience or better.
• Cross Functional Management and exposure to all levels in the organization is an added advantage.
• Demonstrated experience working with HR leadership to implement process improvements, policies and HR programs is required.
• A passionate people-centric professional who is commercially savvy with keen interest in process improvement.
• Self-starter who works well independently, able to articulate to all employees and build strong rapport with internal stakeholders.
• Ability to partner, influence, and work effectively with all levels of management both at Headquarters and the Country
• Ability to work effectively in a very fast paced environment with multiple competing priorities in a global business culture
• Strong data literacy capabilities for data interpretation, collection, and creation
• Strong people advocacy and networking skill and ability in building multi-cultural relationships.
• Positive person with growth mindset, strong capacity in problem-solving ability to develop and implement practical solutions
• Capable of driving excellence and flexible in approach with a learning attitude
• Good reporting and analytical skills with ability to deliver compelling, engaging, informative, transformative, educational, enlightening, and/or instructive presentations.
• Ability to maintain high level of confidentiality, professionalism with exceptional interpersonal and communication skills
• Working knowledge and understanding of local HR legislation / employment law, principles, policies, and procedures