Regional Director of Operations

General Purpose
The Regional Director of Operations leads a team that provides administrative, sales, marketing, operations, clinical and financial consulting support to a region consisting of several senior living facilities that are supported by PACS.

Essential Duties

• Supports regional operations for several assisted living, memory care, independent living communities.
• Develop and lead an impactful team of regionally focused sales/marketing, operations and clinical support
• professionals focused on supporting community leadership and optimized sales, services and financial performance.
• Responsible for assisting communities in their overall budgeting and financial performance.
• Recruits, evaluates and mentors new facility Executive Directors and ED's in training (EDIT's).
• Executive Directors are officially hired by and report to the community's Governing Board, as required by healthcare
• regulations. In practice, though, you'll serve as their day-to-day supervisor and mentor, providing guidance, support, and accountability.
• Assists with community marketing efforts by developing and maintaining community relationships.
• Responsible for supporting contract negotiations that impact the region as a whole.
• Actively participates in supporting the acquisition process for new facilities within your designated region.
• Responsible for knowing the region's survey windows and being present and available to support during the survey.
• Visits region's communities regularly and helps ensure their employees are treated as their most valued asset.
• Acts as a role model for PACS's Mission, Vision and Values.
• Serves as local Executive Director, from time to time, as needed.
• Schedules and conduct monthly operations meetings with the communities supported.
• Works with supported communities and Executive Directors to set goals, track KPIs and maintain accountability.
• Develop relationships with PACS support team (HR, Therapy, Sales/Marketing, Clinical, Finance, Accounting, etc.) to
• assist the communities and region in meeting/exceeding their respective goals.
• Assists in community conflict intervention and resolution for customers, families, employees and affected parties.
• Responsible for generally keeping abreast of HR issues and risk management situations region wide.
• Assists PACS support team in serving region's communities – know QA measures and help hold the team accountable.
• Responsible for supporting region's communities in their efforts to maintain and improve residents and families' satisfaction and well-being.
• Keeps abreast of collections and A/R within the region.
• Monitors turnover and seeks to identify trends to help improve community operations.
• Maintains strong working knowledge of federal and state regulations applicable to community operations.
• Requires excellent attention to detail as well as excellent analytical and organizational skills.

Supervisory Requirements

• This position may be responsible for supporting and managing several levels of employees either directly or indirectly.
• Responsibilities may include, but not limited to, hiring, training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems and terminations.

Qualifications
Education and/or Experience

• Bachelor's degree from a four-year college or university.
• Master's degree in health care administration or MBA preferred.
• Seven (7) years of experience in a senior care/healthcare community with proven leadership and organizational skills.
• State required license/certification for operating an Assisted Living/Memory Care center is desired.
• Four (4) years in a multi-facility role preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to

Perform The Essential Functions.
The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer.

While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear.

Frequent use of all office related equipment to include copier/scanner/fax, telephone and calculator

Travel by auto and airline will be required.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the

essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the

Essential Functions.
The noise level in the work environment is usually low to moderate.

Join PACS: Elevate Healthcare with Us
PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of
love, excellence, trust, accountability, mutual respect, and commitment
, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let's shape the future of healthcare

Join Our Team and Thrive
At PACS, we believe our employees are our greatest asset. That's why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at
PACS
and take advantage of a workplace that truly values you