Senior Sales Engineer

Description
Position Summary
As a Senior Sales Engineer at Accedo, you will be a key player in assisting our Sales team to devise and present compelling technical and commercial proposals. You will act as the crucial technical bridge between our customers and our internal teams, leveraging Accedo's innovative, market-leading, OTT video solutions to solve complex challenges for the world's leading media companies.

In this role, you will blend deep technical expertise with sharp commercial acumen. As part of a dedicated Sales Engineering team, you will be responsible for driving the pre-sales process for your leads, from understanding a customer's core business needs and technical architecture to working with our technical teams and partners to define best-in-class solutions. A key aspect of this modern role is championing and demonstrating Accedo's cutting-edge AI capabilities, and utilising AI tools to enhance the efficiency and quality of the pre-sales process. This is a highly challenging and rewarding role for a professional eager to advance their career at the forefront of the online video industry.

Key Responsibilities

• Provide dedicated technical support to the Sales team throughout the pre-sales cycle
• Engage with customers and prospects to deeply understand their strategic business needs, technology platforms, system architecture, and technical requirements
• Collaborate with Engineering, Product, Delivery, Design, Operations and other internal teams to assess bid feasibility and design appropriate solution proposals with accurate delivery estimates
• Engage with partner teams to understand the best possible solution enhancements to fit customer business needs
• Become an expert on all aspects of Accedo's products and services, with a special focus on our AI-powered features, and be able to articulate their value proposition on a technical level
• Create and present, in-person and remotely, detailed, on-brand solution proposals, pitch decks, and compelling demonstrations and presentations for the Sales team
• Utilise generative AI and other modern tools to streamline the creation of proposals, documentation, and presentations, improving efficiency and response time
• Iterate on requirements, solutions, and estimations with all stakeholders through clear and transparent communication
• Take accountability for the technical validity of proposed solutions, ensuring they meet the customer's needs and are deliverable by our project team
• Own and manage the pre-sales process for your projects within our internal JIRA instance, ensuring each phase is documented
• Act as a vital interface between the Sales, Product, and Delivery organizations to ensure alignment and rapid issue resolution during the pre-sales process
• Proactively evaluate new industry initiatives, technologies, platforms, and competitors, particularly in the realm of AI in media
• Contribute new ideas and best practices to the Sales Engineering team and the wider Sales organisation

Your Skills And Personal Qualities

• Excellent English skills, both written and spoken, are mandatory
• Written and spoken Spanish would be a major advantage, though not essential
• Exceptional communication and presentation skills, with the confidence to pitch and deliver compelling demos to diverse audiences, from engineers to C-level executives
• A strong interest in and aptitude for leveraging new technologies, particularly generative AI tools, to enhance productivity and problem-solving
• An innate curiosity for the media industry, new video technologies, and the ongoing transformation of the TV experience
• A strong sense of self-motivation, responsibility, autonomy and project ownership
• Excellent organisational and numeracy skills, with a proven ability to prioritise tasks across multiple concurrent projects
• You thrive in a global, multinational, and multicultural environment.

Your Experience

• A minimum of 3-4 years of professional experience in a customer-facing, senior technical pre-sales role within a B2B environment
• Demonstrable experience presenting technical products and services to both internal and external audiences
• Experience understanding and evaluating enterprise-level client architecture and third-party solutions
• Experience with selling Managed Services would be a major advantage
• Experience working in a similar role within the Online Video, OTT, or a related media technology industry would be a significant advantage
• Familiarity with or experience in selling solutions that incorporate AI/ML features is highly advantageous, for example Agentic AI
• Experience working with front-end and middleware applications, especially within the video industry, would be a significant advantage.
• A degree in Computer Science or a related discipline, or relevant software development skills, are beneficial but not essential

Why Join Accedo?

• Work at the Forefront of Innovation: You will benefit from working with and learning from industry-leading experts who are designing the future of video experiences, including cutting-edge AI applications.
• Global Impact: You will have the opportunity to work with a multitude of world-renowned partners, customers, and prospects on a global scale.
• Career Growth: This is a highly rewarding role for someone looking to take the next significant step in their career within the dynamic online video industry.
• Supportive & Collaborative Culture: We pride ourselves on our excellent cross-group collaboration skills and provide an environment where you can thrive.
• The expectation to travel on occasion to other countries for in-person Sales pitches and industry events