Head of Global IT Business Service Centers

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over
2,500 laboratories and business facilities
across 115 countries, supported by a team of
99,500 dedicated professionals
with over 145 years of service excellence.

Job Description

Lead and scale SGS's global network of Business Service Centers (Madrid, Bogotá, Manila), delivering high-quality, industrialized digital engineering solutions (cloud, full-stack, AI/ML, automation, DevOps) to accelerate digital transformation, modernize legacy systems, and ensure a follow-the-sun delivery model.

Key Responsibilities:

GBS / Shared Services Strategy & Setup

• Design and implement shared services processes for IT and future business units.
• Define operating models, governance, KPIs, and standard processes.
• Build the "bricks" of the GBS: roles, responsibilities, tools, and scalable delivery structures.
• Create business cases for expansion of services to other business factories.

Operational Execution (Years 1–2)

• Manage current IT service delivery across Manila and Bogotá.
• Optimize L1 and nearshore/offshore processes for productivity, cost-efficiency, and quality.
• Establish SOPs, monitoring frameworks, and reporting mechanisms.

Strategic Leadership (Post-Year 2)

• Drive global strategy for the GBS network, scaling beyond IT to other business factories.
• Align services with SGS's enterprise strategy and digital transformation goals.
• Foster continuous improvement, innovation, and engineering excellence.

Talent & Organizational Development

• Build, mentor, and grow a high-performing global team.
• Design career paths for operations and technical staff within the GBS.
• Encourage a culture of ownership, innovation, and operational discipline.

Global Portfolio & Business Partnership

• Translate business needs into scalable services delivered through GBS.
• Ensure standardization, predictability, and alignment with enterprise priorities.
• Collaborate with local and global stakeholders to expand services beyond IT.

Qualifications

Education & Certifications:

• Bachelor's degree in IT, Engineering, Business, or similar
• Master's in Digital Transformation, Business Strategy, or Technology Management (preferred)
• Certifications in IT service management, Agile, DevOps, or process excellence (preferred)

Experience:

• 10+ years in technology leadership, software engineering, or operations
• Proven experience setting up shared services or Global Business Services centers
• Experience building business cases for global service expansion
• 5+ years leading multi-location or offshore/nearshore teams
• Strong understanding of IT, digital engineering, cloud, and DevOps practices
• Ability to combine operational delivery with strategic planning

Preferred:

• Experience in industrialized delivery (IT or business processes)
• Exposure to regulated industries or complex operational environments
• Multi-lingual and comfortable traveling globally

Key Candidate Traits

• Hands-on operational leader for the first 2 years, transitioning to strategic leadership
• Ability to build scalable processes from scratch
• Strong business acumen and financial understanding for business case creation
• Comfortable working in multi-location teams and fostering cross-cultural collaboration

Additional Information

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now
:

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team