Guest Experience Associate

As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone. We're passionate about creating solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about hospitality and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

About the project

This isn't just a new property; it's the launch of a game-changing brand set to redefine urban living in Málaga/Torremolinos. As part of a new concept that blends the best of traditional hospitality with cutting-edge flexible living solutions, Hotel OCEANIKA will serve a diverse clientele of both short-stay guests and long-term residents. Your role is vital in bringing this innovative vision to life, ensuring a seamless and exceptional experience for every guest and member.

The ideal candidate will oversee all operational aspects for both short-stay and long-stay guests, ensuring a seamless experience, maintaining high standards of guest satisfaction, and driving the property's financial performance. You will be instrumental in bringing this innovative concept to life, playing a pivotal role in ensuring exceptional service delivery and maximizing guest satisfaction.

About the role

We are looking for a motivated Guest Experience Associate to be the heart of our guest interactions at Hotel OCEANIKA. In this role, you will ensure smooth arrivals and departures, support daily operations, and create memorable experiences for both short- and long-term guests. As part of the launch team, you'll contribute directly to shaping a new hospitality concept in Málaga/Torremolinos, setting new standards in flexible living while growing your career in a dynamic and international environment.

Your Responsibilities:

• Manage member relations, fostering a welcoming and professional environment.
• Oversee and perform check-in and check-out processes, ensuring seamless transitions for guests.
• Manage reservation emails, bookings, and optimizing room allocation to maximize occupancy and revenue.
• Collaborate with the Leadership team to develop and implement strategies for the Guest Experience team.
• Lead by example, ensuring adherence to all SOPs and service standards within the team.
• Identify and implement continuous improvement initiatives within the Guest Experience department.
• Provide comprehensive training and development opportunities for team members, fostering knowledge of property products and services.
• Proactively address guest concerns, transforming them into positive guest experiences.
• Monitor and analyze guest satisfaction scores, including platforms like TripAdvisor and Google Reviews, and develop strategies for improvement.

Your Qualifications:

• 1+ years of experience in hospitality or customer service (hotels/serviced apartments preferred).
• Proven record of exceeding guest expectations and achieving high satisfaction scores.
• Excellent communication and problem-solving skills.
• Fluency in English and Spanish; additional languages are a plus.
• Proficiency with tech-savvy tools like Google Suite, MS Office, and PMS/helpdesk systems.
• Flexibility to work a rotating schedule, including weekends, public holidays, and various shifts.

What we offer:

• Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Mental Health: Enjoy free access to the Calm App.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market

IIf you're passionate about making every stay truly unforgettable and are excited to be part of a game-changing brand launch, we want to hear from you