Underwriting Operations Technician-(French Speaking)
hace 6 días
Provide the highest standards of quality, service delivery and accuracy within the operations function by reviewing instructions received from the Underwriters and brokers accurately enter premium bookings and prepare policy documentation.
To undertake quality checking of the end to end booking and policy issuance process to effectively and efficiently deliver the results required.
To liaise with the Underwriting team and support them to deliver the best quality registration process to the Broker/client.
A flexible approach will be required to support delivery of high quality services and outsourced activities.
Responsibilities:
Process Management and Customer Service
- Support rules-based branch activities that require language skills and technical ability, utilizing active listening to confirm understanding and address customer needs effectively.
- Book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs).
- Prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements.
- Provide operational support for Offline business, demonstrating strong customer service support skills.
- Manage broker queries related to Offline business, applying customer knowledge to resolve issues efficiently.
- Own the centralized processes of Operations QA and reporting, ensuring operational excellence.
- Support the management of Credit Control queries and conduct root cause analysis using data analysis skills.
- Contribute to continuous process improvement across Operations by identifying opportunities and providing feedback.
- Manage manual processing fallouts, employing troubleshooting skills to resolve issues.
- Prepare underwriting files for renewal ensuring files are complete and meet audit requirements.
- Ensure policy tracking/workflow tools are accurate and reflect the current status of policies.
- Support the development and implementation of business processing tools by acting as a Subject Matter Expert (SME) and assisting in requirements gathering and User Acceptance Testing (UAT).
- Perform any other ad hoc duties allocated by the Team Leader.
Service Delivery & Quality Adherence
- Maintain data quality through accurate input, demonstrating attention to detail.
- Adhere to Service Level Agreements (SLAs) and ensure service delivery effectiveness.
- Lead change by owning processes, including systems UATs, and act as a key contact for new projects.
- Build strong working relationships with local teams and brokers, functioning as a trusted advisor.
- Adhere to Chubb information security standards (GDPR) and robust Quality Framework standards and procedures.
- Work within the framework of our ethical and service standards.
Continuous Improvement
- Collaborate with all respective areas to ensure efficient working practices, identifying process improvements and providing feedback to reduce rework or errors.
- Identify regular opportunities for improvement and support Business Improvement Initiatives and strategic projects.
- Proactively escalate problems via management, using problem-solving skills.
- Engage in reviews of documented processes and procedures to ensure operational excellence.
Team Involvement
- Participate in all regular team forums, including team meetings, monthly forums, and team events, demonstrating strong communication and interpersonal skills.
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