Underwriting Operations Technician – Online

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at:  

About the job

Within Chubb Operations Hub for Continental Europe, based in Madrid, you will act as an Operations Technician for our Iberian branches, ensuring the highest standards of quality, service delivery, and accuracy within the operations function. You will review instructions received from the Iberia Underwriting team or brokers, accurately enter premium bookings, and prepare policy documentation. Additionally, you will provide technical and administrative support for the management of the Online SME portfolio across Financial Lines, Casualty, Cyber, and Marine, with potential extension to other Lines of Business (LOBs).

Key responsibilities:

• System Management:
  • Manage user system maintenance within agreed SLAs, including setup, amendments, and access removal, demonstrating attention to detail and operational excellence.
  • Oversee system setup for new products and associated policy documentation/invoice production, ensuring accuracy and adherence to quality standards.
  • Maintain ownership of relevant systems, including template management, product and code mappings, and segment references, ensuring seamless interfaces with back-end systems.
• Process Optimization:
  • Adopt a continuous improvement mindset to review processes, aiming to automate, simplify, and eliminate non-value steps, leveraging big data planning and operational excellence.
  • Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend improvements, applying data analysis and troubleshooting skills.
• Broker Network Management:
  • Manage Broker Network setup and maintenance, including granting access, amendments, removals, and providing assistance, utilizing customer service support and customer knowledge.
  • Respond to general Broker correspondence within SLA, ensuring service delivery effectiveness.
• Quality Assurance:
  • Undertake audits and Quality Control checks for both retained and outsourced work elements, ensuring the highest standards of delivery.
  • Take personal responsibility for Quality Control of own and outsourced work, applying attention to detail and records management.
• Credit Control and Reporting:
  • Investigate and resolve credit control queries within SLA, using troubleshooting and time management skills.
  • Produce relevant SOX reporting for Team Leader sign-off, ensuring compliance and accuracy.
• Knowledge Development:
  • Stay current on product knowledge for SME products managed on Ignite/ICT and act as a Subject Matter Expert (SME).
  • Proactively develop knowledge of all relevant lines of business to facilitate accurate processing for retained and outsourced work elements.

Requirements: 

• Native or bilingual level in French.
• Business-level English (advanced).
• An additional European language (German/Spanish/Dutch/Portuguese/Italian) is preferred.
• Experience in a processing role, particularly in following written instructions, data entry, and document/report drafting.
• Previous Commercial Insurance experience is preferred.

What we offer?

• +29 days of vacation a year

• 2 days working from home option + additional flexible days

• Working from home allowance

• Entry time flexibility

• Life and accident insurance

• Meal allowance

• Pension plan

• Flexible compensation scheme

• Gympass 

• Employee assistance program

• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.