Senior Account Manager
hace 2 días
Department: Indicia - Agency Services
Employment Type: Full Time
Location: Spain
Reporting To: Jamie Pettigrew
Compensation: €40,000 - €45,000 / year
Description
We're looking for a dynamic and detail-oriented Senior Account Manager to join our Client Services team, supporting the delivery of complex, multi-channel digital projects for a global client.
Sitting at the intersection of strategy, operations, and execution, this role is key to ensuring seamless orchestration of marketing initiatives between global HQ, local markets, and internal agency teams.
You'll work closely with our Business and Account Directors, managing day-to-day client relationships, driving project delivery, and ensuring that timelines, budgets, and quality standards are consistently met.
This is an exciting opportunity for someone who thrives in a fast-paced, international environment, enjoys problem-solving, and takes pride in delivering operational excellence.
Key Responsibilities
- Project Management: Lead projects from briefing through delivery, managing timelines, tasks, and coordination across internal teams (Analytics, CRO, SEO, etc.)
- Client Liaison: Act as a key contact for HQ and market stakeholders, ensuring alignment, clarity, and smooth communication on strategic priorities
- Internal Coordination: Partner with cross-functional teams to brief, track, and deliver assets and activations, ensuring efficient handovers and clear documentation
- Multi-Market Support: Bridge the gap between global and local markets, supporting rollouts and tailoring activity to regional needs
- Meeting & Reporting: Lead and support meetings with internal and external stakeholders; ensure agendas, follow-ups, and reporting are delivered to a high standard
- Quality Control: Maintain quality and brand standards across all deliverables, escalating issues and risks proactively
- Performance Tracking: Contribute to reporting, performance analysis, and wrap-up presentations with strategy and analytics teams
Skills, Knowledge and Expertise
- 4–6 years of experience in client service or project/account management (ideally within a digital or integrated marketing agency)
- Strong organizational and time management skills; proven ability to manage multiple workstreams in a fast-paced, deadline-driven environment
- Excellent interpersonal skills and stakeholder management capabilities, including experience engaging with senior clients
- Experience working in multi-market or matrixed environments is highly valued
- Proactive mindset with a problem-solving attitude and strong attention to detail
- Fluent in English (written and spoken); additional languages are an advantage
- Familiarity with CRM, eCommerce, loyalty, SEO, or other digital marketing domains is an asset
Equal Opportunities adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
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