Sales Service Coord

hace 1 semana

San Agustín del Guadalix, Madrid, España Schaeffler A tiempo completo

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Competencies
Skill SL: Care for your customers

Skill SL: Handle costing and pricing

Skill SL: Know your products and their applications

Skill SL: Know your Sales processes and tools

Skill SL: Negotiate and make the sale

Skill AS: Organize and document

Skill AS: Provide support and service to your stakeholders

Skill AS: Represent and know how to correspond

Skill CO: Communicate consistently

Strong communication skills; experience in dealing with customers and suppliers

Independent and structured work

Ability to work in a team

Motivation to work together in an intercultural team

Customer orientation and process oriented work

Problem solving oriented and detail-attentive

Your Key Responsibilities
Preparation, recording and processing of customer orders from receipt to delivery/invoicing.

Orders adaption according to internal/external inputs.

Creation/ dispatch of order confirmations and other delivery-related documents.

Arrange on time orders release complying with credit limitations, critical items allocations, customer delivery instructions and warehouse capacity.

Create pro-forma invoices for prepayment processing if needed.

Manage customer inquiries and specific requirements in cooperation with relevant interfaces. Customer first support in regard to order-related information (e.g. order & delivery status, TECWEB issues, wrong order entry, etc.).

Monitoring of open and overdue order items in regard to availability, scheduling, material status and new exchange part control.

Creation and dispatch of customer-specific backorder lists. Entry and maintenance of customer-relevant data/transactions (e.g. contacts) in the CRM tool.

Efficient cooperation with all relevant deparment.

Your Qualifications
Successfully completed business education

Professional experience in Customer Service, preferably in the automotive aftermarket

Business-fluent French and English speaking and writing skills

Very good knowledge of MS Office and SAP R/3

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Your Contact
Schaeffler Automotive Aftermarket Spain, S.L.

Álvaro Ordovás

Keywords: Experienced; Others; Full-Time; Limited; Sales Management; Supply Chain Management

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