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Sales Support EMEA Key Accounts

hace 18 minutos

Coslada, Madrid, España Resideo A tiempo completo
Description

As a Sales Support Specialist for EMEA Key Accounts, you will be responsible for nurturing and growing relationships with our strategic clients across the EMEA region. Your role involves understanding client needs, providing tailored security solutions, and ensuring customer satisfaction to drive revenue growth and long-term partnership success.

JOB DUTIES:

  • Process customer orders and quotes in SAP to specific SLA's and customer requirement
  • Ensuring 'right first time, every time' wherever possible against each order / quote / process
  • Field telephone calls as initial line support
  • Support first line e-commerce queries
  • Liaise with relevant departments to complete customer order, queries and complaints
  • Maintain and update customer records
  • Support commercial sales in dealing with customer support to close and grow sales
  • Direct customers to the correct teams for technical support, account queries
  • Manage sales transactions as per customers' requirements
  • Up-sell through attachments and complete solution orders
  • Investigate and resolve issues, complaints and invoice queries
  • Effectively communicate with both external & internal customers
  • Provide an exceptional customer experience against all customer transactions
  • Participate in ad hoc projects to further enhance the customer experience

YOU MUST HAVE:

  • Proven experience in an international B2B customer service or sales support role 
  • Excellent communication, negotiation, and relationship-building skills.
  • Ability to work independently and remotely, managing multiple accounts effectively.
  • Fluency in English; additional languages relevant to EMEA are a plus.
  • Proficiency in CRM and MS Office tools.

WE VALUE:

  • Analytical skills with attention to detail, especially in cost analysis and data interpretation.
  • Good communication and coordination skills.
  • Ability to work independently and support sales teams effectively.
  • Knowledge of trade regulations within EMEA is a plus.
  • Proficiency in MS Office and export management software.

What We Offer:

  • Competitive salary and commission structure.
  • Opportunity to work with leading security solutions & Companies.
  • Dynamic and international work environment.
  • Development opportunities within a growing organization

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