Technical Sales Support

Technical Sales Support - EMEA Key Accounts COSLADA, MADRID, Spain (Hybrid) Job Description We are seeking a knowledgeable and customer-focused Technical Sales Support specialist to join our team. This role involves managing and supporting B2B client accounts in the electronic security distribution sector, providing technical expertise, solving customer issues, and fostering strong long-term relationships. JOB DUTIES: - Serve as the primary technical point of contact for designated client accounts in the EMEA region. - Provide advice on the selection, installation, and configuration of electronic security products (cameras, alarms, access control systems, etc.). - Assist customers in troubleshooting technical issues and supplying timely solutions. - Ensure customer satisfaction through effective communication and support. - Collaborate with sales, technical support, and product teams to address customer needs. - Conduct project analysis together with the customer. - Assist in preparing quotes, proposals, and technical documentation. - Maintain detailed records of customer interactions, technical issues, and resolutions. - Stay updated on new products, industry trends, and security standards. YOU MUST HAVE: - Proven experience in an international B2B sales support role - Excellent communication, negotiation, and relationship-building skills. - Previous experience in electronic security systems, technical support, or account management in a B2B environment. - Strong technical knowledge of security hardware and systems. - Customer-centric approach with strong problem-solving skills. WE VALUE: - Knowledge of industry standards and certifications (e.g., IP CCTV, access control, alarm systems) is a plus. WHAT'S IN IT FOR YOU: - Competitive salary and commission structure. - Opportunity to work with leading security solutions & Companies. - Dynamic and international work environment. - Development opportunities within a growing organization About Us Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance. Job Info - Job Identification 17744 - Job Category Inside Sales - Posting Date 01/27/2026, 02:47 PM - Job Schedule Full time - Business ADI Global Distribution - Hiring Salary Range At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role. #J-18808-Ljbffr