BMC Helix Support

hace 7 días

Madrid, Madrid, España Müller`s Solutions A tiempo completo

Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive approach in providing solutions while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Provide efficient first-level technical assistance to clients using BMC Helix, addressing and resolving inquiries promptly.
  • Troubleshoot issues related to BMC Helix, including installation, configuration, and operational challenges.
  • Guide clients through the implementation process, ensuring effective usage of the BMC Helix platform.
  • Document technical problems and solutions systematically to build a robust knowledge base for future reference.
  • Collaborate with product teams to communicate customer feedback and assist in routine software updates.
  • Participate in training sessions and webinars to educate users on best practices within the BMC Helix environment.
  • Contribute to process improvement initiatives that enhance customer support experiences.

Requirements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related discipline.
  • Minimum of 2 years of technical support experience, ideally within a software or IT service environment.
  • In-depth knowledge of BMC Helix and experience with ticketing systems.
  • Strong analytical and troubleshooting skills, with attention to detail.
  • Excellent verbal and written communication abilities to convey complex information clearly.
  • Ability to work independently in a remote setup while managing efficiency and productivity.
  • Customer-oriented mindset with a dedication to exceeding client expectations.

Preferred Qualifications:

  • Experience in ITIL frameworks or IT service management processes.
  • Familiarity with other IT service management tools and methodologies.
  • Prior experience in a remote technical support role.
  • Relevant certifications in BMC Helix or IT support services are a plus.
  • Capability to prioritize tasks effectively and work under minimal supervision.

  • BMC Helix Support

    hace 7 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive...

  • BMC Helix Administrator

    hace 4 días

    Madrid, Madrid, España Müller's Solutions A tiempo completo

    As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...

  • BMC Helix Administrator

    hace 7 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...

  • BMC Helix Administrator

    hace 4 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...

  • BMC Helix Consultant

    hace 7 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is actively seeking a talented BMC Helix Consultant / Solution Architect to join our remote team. In this pivotal role, you will harness your deep understanding of the BMC Helix platform to create, implement, and enhance solutions tailored to our clients' unique needs. You will collaborate closely with stakeholders to gather requirements,...

  • Consultor/a BMC Helix ITSM

    hace 1 día

    Madrid, Madrid, España SPHERA-TI, S.A A tiempo completo

    OFERTA DE EMPLEO ¿Estás buscando un cambio laboral? ¿Tienes experiencia comoConsultor/a BMC Helix ITSM?Quizás esta sea tu oportunidad Échale un ojo En este momento desde Sphera-TI, buscamos incorporar un/aConsultor/a BMC Helix ITSMpara un gran proyecto de uno de nuestros clientes.Requisitos:EXPERIENCIA: 2-3 años al menosPROYECTO: Proyecto de larga...

  • BMC Helix Developer

    hace 7 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • BMC Helix Developer

    hace 7 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • BMC Helix Developer

    hace 4 días

    Madrid, Madrid, España Müller's Solutions A tiempo completo

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • Desarrollador BMC HELIX, hibrido

    hace 1 día

    Madrid, Madrid, España BAOSS A tiempo completo

    Desarrollador BMC HELIXTítulo del puesto: Consultor BMC Helix ITSM SeniorDescripción del puesto:Buscamos un Consultor BMC Helix ITSM Senior para incorporarse a nuestro equipo de proyectos tecnológicos. La persona seleccionada será responsable del desarrollo, configuración e implementación de diversos procesos ITIL, incluyendo AI , Chatbots , Portales y...