Swedish or Danish or Norwegian Customer Experience Specialist

hace 5 días

Barcelona, Barcelona, España PLP Group A tiempo completo


PLP was established in South Africa in 1992, with a very clear sense of purpose: simplifying life.

While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world.
PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.

  • Respond to customer enquiries via chats, calls, social media queries & emails
  • Provide customers with product and service information
  • Research required information using available resources
  • Identify customer needs
  • Manage and resolve customer complaints
  • Maintain an up to date customer information system
  • Identify and escalate priority issues
  • Follow up customer calls where necessary

Job Description

  • Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (1–3 years)
  • Native / Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written); good command of English
  • Strong customer orientation (previous customer service experience is advantageous)
  • Available to work shifts (International Call Centre)
  • Office-based in Barcelona, Spain
  • Strong PC literacy

Skills

  • Goal-oriented
  • Proactive
  • Sense of urgency
  • Positive and professional
  • Strong communicator – verbal and written
  • Willing to go above and beyond to exceed customer expectations
  • Strong time management
  • Accurate and able to follow processes and procedures 

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