Assistance Coordinator

hace 2 semanas

Madrid, Madrid, España MCI Assist A tiempo completo

Location: Madrid, on-site

Job Type: Full-Time

About Us:

At MCI Assist, we provide critical international assistance and coordination services, bridging the gap between clients and a global network of providers. We are in a period of exciting growth and are looking for a dedicated professional to help us deliver excellence and expand our international footprint.

The Role:

As an Assistance Coordinator, you will be at the heart of our operations, ensuring the seamless and efficient delivery of our services across borders. You will be the vital link between our clients, international providers, and medical facilities, making a tangible difference in situations where coordination is key.

Key Responsibilities:

  • Global Provider Management: Directly contact and coordinate with national and international providers (hospitals, service companies, repatriation logistics) to organize services and negotiate terms.
  • Client Relationship Management: Serve as the main point of contact for national and international clients, such as insurance companies, managing their requests and resolving any incidents promptly.
  • International Compliance: Guarantee that all client requests adhere to international health and operational requirements, leveraging your knowledge of the political and regulatory landscapes of different countries.
  • Rapid Issue Resolution: Efficiently resolve any issues related to medical care and assistance, ensuring minimal disruption and high client satisfaction.
  • Network Expansion: Actively contribute to the international expansion of our provider network through your professional interactions and negotiations.

What We're Looking For:

  • Experience in a coordination role, preferably within international assistance, insurance, logistics, or a related field.
  • A deep understanding of international health and operational requirements is a significant plus.
  • Exceptional problem-solving skills and the ability to work efficiently under pressure.
  • Outstanding communication and negotiation skills.
  • Fluency in English is required.

Highly Valued Skills:

  • Proficiency in other languages such as German, French, or Portuguese will be highly valued and considered a strong asset.

Schedule & Hours:

This is a full-time position, Monday to Friday. We offer two available shifts:

  • Shift 1: 08:00 to 15:00
  • Shift 2: 16:00 to 23:00

How to Apply:

If you are a proactive, detail-oriented professional with a passion for international coordination and client service, we would love to hear from you.

Please apply sending your updated CV at

Hiring #AssistanceCoordinator #JobOpportunity #InternationalCoordination #RemoteWork #ClientServices #Logistics #Insurance #LinkedInJobs

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