Technical Call Center Specialist

hace 6 días

Madrid, Madrid, España Technogym A tiempo completo

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world

Your Role

If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you One of Technogym's goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.

We are looking for an energetic, results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.

In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

Your Impact
  • Guarantee timely response to customers' requests and collect all relevant information to describe the reported problem to facilitate its resolution 
  • Provide effective solutions to known problems through proper troubleshooting 
  • Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed
  • Process orders of spare parts specifically requested by customers
  • Guarantee product data collection from the market
  • Manage the collection of feedback data related to products
  • Maintain data accuracy within the working system
About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.

What you should bring

  • 1-3 years' experience in a call center environment or in a customer service support role
  • High School Diploma or Bachelor's Degree
  • Strong phone and verbal communication skills along with active listening skills
  • Knowledge of customer service practices and principles
  • Familiarity with CRM systems
  • Ability to multi-task, set priorities and manage time effectively
  • Proficiency in English is mandatory
Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any other characteristic protected under applicable law.

  • Call Center Agent

    hace 4 días

    Madrid, Madrid, España INDUSTRIAS ROES S.L. A tiempo completo

    Buscamos incorporar talento a nuestro equipoBuscamos una persona con experiencia en call center y atención en mostrador, que domine los programas habituales del sector y tenga buen trato con el cliente.Ofrecemos un entorno de trabajo estable y conciliador, con horario hasta las 18:00 h y los viernes hasta las 14:30 h, pensado para favorecer el equilibrio...

  • Coordinador/a para Call center

    hace 1 semana

    Madrid, Madrid, España Temporing A tiempo completo

    Desde Temporing seleccionamos un/a Coordinador/a para call center en importante empresa del sector electricidad ubicado en Madrid (Zona de Carabanchel).Funciones:Supervisar, organizar y hacer seguimiento al equipo de teleoperadores/as, asegurando el cumplimiento de objetivos y la mejora continua.Gestionar y resolver incidencias, aportando soluciones...

  • Call Center en Ilusiona Teleoperador/a

    hace 1 semana

    Madrid, Madrid, España Ilusiona Ocio A tiempo completo

    ILUSIONA: somos una marca referente en el sector del Ocio Familiar a nivel nacional. Actualmente agrupamos 30 Centros de Ocio, con diversión garantizada para todas las edades: Bowling, Parque infantil, Organización de fiestas de cumpleaños, Recreativos (Arcades, Redemption, VR de última generación) y Bar.... Y seguimos creciendo Para nuestro Call...

  • Force/Coordinador Call Center

    hace 1 semana

    Madrid, Madrid, España Temporing A tiempo completo

    Desde Temporing ETT buscamos Force/Coordinador del Call Center con INGLÉS C1/NATIVO para el departamento de Customer Service de una importante empresa del sector hotelero ubicada en la zona de Nuevos Ministerios, Madrid.Funciones:- Gestionar la plataforma del centro de correo electrónico, equilibrando los recursos disponibles.- Asignar el trabajo diario al...

  • Teleoperador de Call Center con inglés, alemán o ruso y español para reservas

    hace 1 semana

    Madrid, Madrid, España RESORTS ADVANTAGE SPAIN A tiempo completo

    Principales funciones:Atención por teléfono e email para reservas Hoteleras en varios idiomas para socios de Club de vacaciones europeo. Reservas hoteleras y resolución incidenciasRequisitos:Se requiere un agente de Reservas en cadena española de primer nivel en Call Center para Clientes de Club de vacaciones VIP. Don de gentes y actitud comercial y...

  • Technical support specialist

    hace 1 semana

    Madrid, Madrid, España Atlas Copco Group A tiempo completo

    Technical support specialistFunctional area: ServiceLocation: SpainCity: MadridCompany name: Atlas Copco S.A.E.Date of posting: Jan 12, 2026Your roleAs Technical support specialist, you will play a vital role in assisting technicians and distributors with troubleshooting, problem-solving, optimizing the use of industrial equipment. You will assist to...

  • Contact Center Frontline Specialist

    hace 2 semanas

    Madrid, Madrid, España ING España&Portugal A tiempo completo

    At ING we are looking for a Contact Center Frontline SpecialistYour role and work environment:We are looking for a talented and enthusiastic Frontline Specialist to join our Contact Center team within the COO domainThe responsibility of this role is to oversee the day-to-day operations of our Contact Center front-line team. This role is pivotal in ensuring...

  • Coordinador/a call center

    hace 2 semanas

    Madrid, Madrid, España Domestiko A tiempo completo

    Se busca una persona para coordinar un equipo de teleoperadores dentro del sector energético. Las responsabilidades incluirán la supervisión directa del personal, el seguimiento de indicadores clave de rendimiento y métricas de calidad, así como la preparación de informes detallados.Además, se encargará de presentar los resultados obtenidos y de...

  • Contact Center Frontline Specialist

    hace 1 semana

    Madrid, Madrid, España ING A tiempo completo

    At ING we are looking for a Contact Center Frontline SpecialistYour role and work environment:We are looking for a talented and enthusiastic Frontline Specialist to join our Contact Center team within the COO domainThe responsibility of this role is to oversee the day-to-day operations of our Contact Center front-line team. This role is pivotal in ensuring...

  • Technical support specialist

    hace 1 semana

    Madrid, Madrid, España Atlas Copco A tiempo completo

    Your roleAs Technical support specialist, you will play a vital role in assisting technicians and distributors with troubleshooting, problem-solving, optimizing the use of industrial equipment. You will assist to customers in the field when required. You will conduct trainings for the technicians based on the installed base. You will report to the Operations...