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Ecommerce Specialist

hace 2 semanas

Madrid, Madrid, España Loewe Perfumes A tiempo completo

Immerse yourself in LOEWE's digital universe. We are looking for an Ecommerce Specialist
(maternity leave cover)
to orchestrate the online experience. If you have a strategic vision and a passion for luxury, this is your opportunity to make your mark. Elevate digital art with us.

Reporting to the Global eCommerce Manager, the Ecommerce Content & Operations Specialist plays a key role in ensuring an engaging, high-performing and seamless online experience across the brand's ecommerce platforms. This role combines content management, product operations, stocks coordination and analytical insights to continuously improve the website performance and customer journey.

Key Responsibilities

Web Content Management

  • Manage the ecommerce content calendar and define publication timelines.
  • Contribute to the creation and updates of homepages, landing pages, and PLPs (including copy, imagery, and product sorting).
  • Coordinate and contribute to FLYs, promotions, and campaign pages from concept to execution.
  • Oversee translation needs and coordinate with localization teams.
  • Create and manage Jira tickets for web design updates and perform testing prior to deployment.

Product Management

  • Maintain and monitor the product management calendar, ensuring launch readiness and alignment with strategic ecommerce objectives.
  • Prepare products for launches: stock setup, product creation, imagery, descriptions, categorization, recommendations, sorting, and visibility.
  • Coordinate 3D model approvals, testing, and implementation for new launches.

Stock Management

  • Monitor ecommerce stock levels and ensure product availability across all platforms.
  • Support forecasting for ecommerce needs, including GWPs, samples, and unboxing materials.
  • Manage samples stock and dynamization processes.

Packing guidelines

  • Define and supervise ecommerce logistics guidelines.
  • Organize and prepare internal trainings related to logistics and operational processes.

Ecommerce Unboxing Experience

  • Manage unboxing budgets, stock, and production of materials.
  • Design and implement new unboxing experiences to enhance customer satisfaction.
  • Oversee poster management, including forecasting, definition, and dynamization for each KCP.
  • Supervise consumables management, production, and stock control.

Projects

  • Research and benchmark new projects aimed at improving the ecommerce experience.
  • Conduct UATs (User Acceptance Tests) to validate new developments.
  • Evaluate agencies, partners, and new formats to continuously enhance the platform.

Analysis & Optimization (Contentsquare)

  • Analyze website data and user behavior for content and product launches using Contentsquare (journeys, funnels, zoning, heatmaps, page comparators).
  • Identify opportunities for improvement and propose A/B tests and new tools based on performance data.

Profile

  • Bachelor's degree in Marketing, Business, Digital Commerce, or related field.
  • 4+ years of experience in ecommerce operations, digital content management, or similar roles.
  • Strong understanding of online customer journeys, digital merchandising, and web UX principles.
  • Excellent analytical skills and attention to detail.
  • Fluency in English (written and spoken).

Additional information

Technical skills:

  • Salesforce Commerce Cloud
  • Jira (content and project tracking)
  • Contentsquare (UX analytics and data visualization)
  • Microsoft Excel (advanced level)
  • Power BI (data analysis and reporting)
  • A/B Tasty
  • GA4

LOEWE Perfumes respects diversity and promotes inclusion from its recruitment process. We're committed to create an integrative working environment where all talents and singularities are engaged and valued.

As part of its commitment to promote diversity and inclusion, LOEWE Perfumes values candidates who hold a certificate of disability equal to or greater than 33%.