Vice President of Professional Services
hace 2 semanas
- Define and execute the Professional Services strategy to support a SaaS, subscription-first business model.
- Design scalable, repeatable service offerings that prioritize standardization, configurability, and reuse.
- Own end-to-end delivery of implementations, integrations, migrations, and upgrades, ensuring quality, predictability, and customer satisfaction.
- Partner with Product to influence roadmap decisions that reduce implementation complexity and accelerate adoption.
- Manage the Professional Services P&L, ensuring profitability, gross margin, and cost-effective resource utilization.
- Act as an executive sponsor for strategic accounts and complex implementations to drive adoption and expansion.
- Lead and develop a team of implementation consultants, solution architects, and engineers, fostering accountability and growth.
- Collaborate across Product, Sales, Customer Success, Finance, and Legal to align go-to-market strategies and delivery processes.
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