Medical Education Virtual Skills Lab Technician

Job Profile:

IT Support Specialist 2

Job Family:

IT Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$65,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

As a member of Arizona State University's Enterprise Technology (ET) organization, this role contributes to a culture that is relational, authentic, visionary, and empowering. The Medical Education Virtual Skills Lab Technician is a hands-on, highly independent contributor who ensures XR-enabled medical skills labs are operationally ready, resilient, and reliable every day.

This position is ideal for someone energized by emerging technology and physical, kinetic work, someone who thinks like a road crew professional: loading in, resetting, and troubleshooting complex technology environments so faculty and students can focus on learning medicine, not managing equipment. The role directly supports the emerging John Shufeldt School of Medicine and Medical Engineering, where AR and MR are core delivery modalities, and it will evolve in tandem with faculty, students, and the curriculum as the program matures.

Position Salary: $65,000.00

Essential Duties:

• Daily Virtual Skills Lab Readiness: Prepare skills labs for instruction each day by charging, staging, configuring, sanitizing, and testing equipment, including XR headsets, controllers, haptics, computing, and A/V systems to ensure a "ready-to-teach" environment.

• Virtual Skills Lab Operations & Live Support: Set up, operate, and troubleshoot Virtual Skills Lab systems during labs and courses; provide real-time assistance with headset fitting, controller use, boundary issues, connectivity, and battery swaps.

• Load‑In / Load‑Out Execution: Perform frequent physical setup and teardown of Virtual Skills Labs, including cable management, device transport, space and equipment resets, and rapid room turnover between sessions.

• Independent Problem Solving: Diagnose and resolve technical issues quickly and calmly in high-stakes instructional settings; document issues and escalate when needed to minimize instructional disruption.

• Faculty Enablement: Partner with faculty to operationalize Virtual Skills Lab instructional plans; provide brief orientations, quick-reference guides, and just-in-time support without assuming instructional design responsibilities.

• Device & Asset Management: Maintain accurate inventories of Virtual Skills Lab hardware, peripherals, licenses, and configurations; manage device profiles and app deployments using enterprise device management tools (e.g., Intune,  Meta HMS).

• Maintenance & Vendor Coordination: Perform routine maintenance, initiate and track warranty or vendor repairs, and coordinate updates and replacements to ensure operational continuity.

• Safety, Hygiene & Compliance: Enforce lab safety, infection control, FERPA/HIPAA privacy practices, and Virtual Skills Lab user safety protocols (including motion-sickness monitoring and sanitation standards).

• Continuous Improvement: Track readiness metrics (uptime, failures, turnaround time); identify operational improvements; assist with small pilots of emerging XR, AI, and haptic tools.

• Community Participation: Support recruitment events, research activities, student experiences, and other medical school functions as needed.

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• Experience supporting XR, simulation, A/V, or hands-on technical environments.

• Comfort working independently in physically active roles requiring lifting, movement, and frequent reconfiguration of spaces.

• Evidence of experience building XR experiences in a professional OR recreational context.

• Familiarity with enterprise XR platforms (e.g., Meta Quest, HoloLens), peripherals, and device management tools.

• Strong troubleshooting instincts and the ability to stay composed under time pressure.

• Clear communication skills with the ability to translate technical issues for non-technical users.

• Interest in helping shape and mature an emerging XR-based medical education program.

• Demonstrated ability to model empathy, compassion, and emotional intelligence.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.

Working Environment:

• On-site at ASU Mercado 502 E Monroe St, Phoenix, AZ, in Virtual Skills Lab and adjacent instructional spaces.

• Essential job functions include frequent XR quality assurance testing that involves immersive visuals, depth perception shifts, and motion-based stimuli. These requirements may cause discomfort for individuals with photosensitivity, vertigo, or a susceptibility to motion sickness, and should be carefully considered by applicants.

• Frequent standing, walking, bending, lifting (up to ~50 lbs), and equipment handling.

• Generally standard business hours, but will include early mornings, evenings, or occasional weekends based on instructional needs and event support.

• Exposure to immersive, high-stakes educational environments where reliability and safety are critical.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. 

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

$9925/9925$

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

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