Senior Guest Service Officer

hace 6 días

Madrid, Madrid, España Plaza Premium Group A tiempo completo

ABOUT THE COMPANY

Hello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry,
you do need to be passionate
.

Our promise to you:

· We will respect and value your background and perspectives

· We will work together with integrity

· We will share our incredible pride for job, company and industry

What we ask of you:

· Bring passion to all that you do

· Listen, move fast and think innovatively

· Speak up, have ideas and share them

· Believe in customer service, and treating every person with kindness.

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

JOB RESPONSIBILITIES:

· Handle check in procedure and follow admission instruction

· Greet, receive and bid farewell guests at Entrance and Reception

· Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking

· Carry out regular checks of all areas of the Lounge.

· Assist to promote various services and facilities of our airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively

· Take care of lost and found items and the related documentation.

· Handle confidential information, including guest records, with a high degree of integrity.

· Responsible for answering the telephone line and taking appropriate immediate action.

· Maintain accurate records including cash flows and receipts.

· To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.

· To undertake other jobs assigned by supervisor from time to time.

JOB REQUIREMENTS:

· Relevant experiences in hotel or catering (minimum 3 years)

· Outgoing, presentable with good interpersonal and communication skills

· Good command of spoken and written English and Spanish

· Able to work independently and under pressure

· Shift duties are required

· Work location: Madrid International Airport

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