Guest Services

Job Opportunity |
Guest Services / Concierge

Location:
Mijas Costa, Málaga

Contract Type:
Full-time

Company:
Idiliq Group

At
IDILIQ Group
, a leading company in the vacation resorts and holiday ownership sector, we are looking for a
Concierge / Member Services Agent
to join our Guest Services team in Mijas.

The successful candidate will deliver exceptional and personalized service to our
Signature Members
, ensuring their needs are anticipated and met to the highest standards throughout their stay.

Key responsibilities:

• Provide
  priority check-in
  for Signature Members.
• Make
  courtesy calls
  to Signature Members the day after check-in.
• Pre-arrange and manage guest requests both before arrival and during their stay, including:
• Booking
  taxis, mobility scooters, and car hire
  .
• Organizing
  fruit baskets
  , personalized welcome amenities, or special touches.
• Arranging
  special occasions
  (flowers, cava, birthday cakes in the apartment).
• Managing
  specific changes to welcome packs
  .
• Coordinating
  housekeeping adjustments
  .
• Booking
  excursions
  and local experiences.
• Handling
  general inquiries and requests
  .
• Support
  room moves
  for members every Monday.
• Handle and follow up on
  member complaints
  , working closely with the
  Space
  and
  Member Services
  departments.
• Staff the Concierge Desk
  at Reception and Guest Services.
• Provide
  on-site support
  to members during their stay, ensuring all needs are met promptly and professionally.
• Assist the
  Sales Team
  with member requests during sales meetings.

Requirements:

• Minimum of
  1 year's experience
  in a similar role (Concierge, Guest Relations, or Customer Service) within a hotel, resort, or vacation property.
• Fluent in
  English and Spanish
  (both spoken and written). Other languages will be a plus.
• Strong IT skills and experience with hotel management systems (
  Opera PMS
  experience is an advantage).
• Excellent communication skills, empathy, and a strong customer-focused attitude.
• Ability to manage multiple requests efficiently with attention to detail.
• Availability to work
  rotating shifts
  , including weekends and public holidays.

We offer:

• The opportunity to join a well-established and expanding company in the hospitality industry.
• A dynamic and multicultural work environment.
• Ongoing training and opportunities for professional development.
• Salary according to the Hospitality Collective Agreement