Homeseeker Assistant

Salary: £25,583 to £25,989 (pro-rata)

Working Arrangements: Part Time

Hours of Work: 18.5 hours per week

Status of Employment: Permanent

This post closes at 11.59 pm on the date specified.

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Homeseeker Assistant role:

As part of this role, you'll be providing front line, customer focused service regarding all aspects of the Homeseeker, Lettings & Assessment Service. You'll triage and input new applications to join the Homeseeker Housing Register.

You'll be an important role in completing administrative processes relating to applications for changes to existing tenancies.

Key duties and responsibilities of our Homeseeker Assistant:

• To provide a high quality, customer focussed front line service for the Homeseeker Team.
• To provide high quality advice customers in respect of the housing register, property lettings, mutual exchanges, House Exchange scheme and other related issues.
• To tirage new applications to the housing register in line with the council's Lettings Policy, where necessary contacting customers by telephone to obtain additional information.
• To tirage updates to application on the housing register in line with the council's Lettings Policy, where necessary contacting customers by telephone to obtain additional information.
• To liaise effectively with Housing Assessment Officers, Lettings Coordinators, Housing Management Officers and other Berneslai Homes and Council staff to support the new or updating application process.

Please refer to the full Job Description and Employee Specification upon completing your application.

What we're looking for in our Homeseeker Assistant:

• 4 GCSE's (Grade A-C) or equivalent qualification and relevant experience.
• Experience of working with software applications including Microsoft Office and bespoke databases / software.
• Experience of working within a customer focused service.
• Experience of working effectively on own initiative with minimum supervision and to work in a team situation.
• Ability to travel as necessary to meet the needs of the post.

What you might be asking is, why work for us?

We are proud to put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Key Dates

Shortlisting is due to take place week commencing 26 January and interview dates are due to take place week commencing 2 February. Please note these dates are subject to change.

Further Information

For an informal discussion about this role, please contact Tanya Care on

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.