Homeseeker Assistant

**Salary**:£21,575 to £21,968
**Working Arrangements**: Full Time
**Hours of Work**:37 hours a week
**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey and we’ve developed a number of new positions to make sure we have the right resources and people to fulfil our vision**:_Creating great homes and communities with t_**_he people of Barnsley._**

Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can do **attitude to make change happen, and stay **Curious** to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

**The Homeseeker Assistant role**:
As our Homeseeker Assistant, you’ll provide a customer focused service regarding all aspects of the Homeseeker, Lettings & Assessment Service.

You don’t need previous experience of working in social housing but you will need a passion for delivering excellent, customer focused services.

**Key duties and responsibilities of our Homeseeker Assistant**:

- Provide a high quality, customer focussed front line service for the Homeseeker Team
- Provide advice customers in respect of the housing register, property lettings, mutual exchanges, House Exchange scheme and other related issues
- Complete administrative processes relating to changes to exiting tenancies in a timely and accurate manner, ensuring adherence to published service timescales
- Maintain waiting lists for Garage Sites / Plots and Allotments

**What we’re looking for in our Homeseeker Assistant**:

- 4 GCSE’s (Grade A-C) or equivalent qualification and relevant experience
- Experience of working within a customer focused service
- Ability to understand the needs of customers to ensure excellent customer service, maintaining confidentiality and discretion at all times

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Flexible Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

CVs will not be accepted.

**Job Types**: Full-time, Permanent