German Customer Advisor

hace 3 días


Barcelona, Barcelona, España Global Talent A tiempo completo


Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.

Responsibilities:

  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

  • Fluency in German (minimum C1) and Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology is a plus
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

Requirements:

  • Fluent in German & English
  • Highschool Degree
  • Dynamic and Proactive
  • Strong understanding of online community dynamics and digital content trends.
  • Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.
  • Abroad Relocation package on offer
  • Able to immediate start (the projects will start from the 12th of August, onwards)

Conditions on offer:

  • Full time (40h/week) + 2 Days OFF
  • Monthly salary
  • Bonuses (Depending on the project)
  • Benefits (Spanish lessons, free entrance to various spaces and much more)
  • Health insurance
  • Abroad Relocation package on offer



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