Customer Success Manager

Customer Success Manager - Client Onboarding
| Fintech Startup

Location:
Barcelona (hybrid)

Type:
Full-time

About U

sAt Dost, we're not just another startup. We're a fintech revolutionizing how companies manage their financial processes with AI. Our platform automates invoices, delivery notes, and purchase orders, eliminating human errors and transforming entire accounts payable departments

.What makes us different: We're already the trusted partner of over 500 companies, but we're still small enough for your voice to be heard directly by our CEO Adam

**.

The Opportuni**

tyTired of being micromanaged in corporate environments? Here you won't find endless layers of bureaucracy or rigid processes that stifle your growt

h.We're looking for
a Customer Success Manag
er who wants to be the orchestrator of successful client onboardings, not just a task checker. Someone who thrives on coordinating complex projects from start to finish and wants to build something meaningful from the ground u

**p.

This role is perfect**

• if:You love bringing order to complexity and ensuring nothing falls through the cra
• cksYou want to be the trusted point of contact that clients can rely on complet
• elyYou're energized by managing stakeholder expectations and driving resu
• ltsYou thrive in a startup environment but want the stability of a proven prod

**uct

Your Day-to**

-DayClient Onboarding Leaders
hip: Own the entire onboarding process from kickoff to go-live, ensuring seamless execution across all touchpo

intsStakeholder Coordinat
ion: Be the central hub connecting clients, technical teams, and internal stakeholders to keep projects moving for

wardTimeline Managem
ent: Create realistic project timelines, track milestones, and proactively address any delays before they impact deli

veryExpectation Managem
ent: Communicate clearly with clients about what to expect, when to expect it, and manage scope changes profession

allyQuality Assura
nce: Ensure all deliverables meet Dost's high standards before client han

doffProcess Improvem
ent: Identify bottlenecks in the onboarding process and suggest improvements to increase effici

encyTeam Coordinat
ion: Work closely with technical analysts and senior consultants to allocate resources effecti

vely

What We Need Fro

m YouEssen

• tial:Natural communic
  ator: You can explain complex processes in simple terms and handle difficult conversations with
• graceOrganized min
  dset: You instinctively create systems and processes to manage multiple moving
• partsOwnership menta
  lity: You take full responsibility for project outcomes and don't wait for others to solve pro
• blemsClient-foc
  used: You genuinely care about client success and go the extra mile to ensure satisfa
• ctionResilient under pres
  sure: You stay calm when timelines shift and can quickly adapt to changing prior
• itiesFinance/Business backgro
  und: Solid understanding of financial processes and accounting princ

**iples

Bonus P**

• oints:2-5 years of project management experience in SaaS, fintech, or consulting enviro
• nmentsExperience with project management tools (A
  sana, Mond
  , Notion,
• etc.)Understanding of ERP implementations or financial so
• ftwareExperience managing B2B client relatio

nships

Why Dost vs. Other

**Options

What you WON'T fi**

• nd here:Endless status meetings about
• meetingsBlame culture when projects face ch
• allengesCookie-cutter processes that ignore clie
• nt needsGrowth promises that never mat

**erialize

What you W**

• ILL find:Direc
  t impact: Your feedback on process improvements goes straight to l
• eadershipCaree
  r growth: Clear path from Junior PM to Senior PM to potentially leading your
• own teamSupportive env
  ironment: Work directly with Lucia (team manager) who will mentor your de
• velopmentReal respon
  sibility: Own entire client relationships, not just small pieces of

projects

Wha

• t We OfferPerformance
  bonuses: Onboarding timeliness, client retention, upselli
• ng successTea
  m bonuses: Additional rewards when the entire customer success team hi
• ts targetsProfessional de
  velopment: Training in project management methodologies, client management, and industry best
• practicesGrowth t
  rajectory: Proven path to senior project management and team leader

ship roles