Director of Operations EMEA

Job Description
Director of Operations EMEA
Madrid, Spain
The
Director
– Overseeing
EMEA
will be based out of
Madrid
, Spain office. In this role, you will report to the Senior Director Operation LATAM/Europe, overseeing a team of Project Managers/ Sr. Project Managers within EU, Israel, Turkey, South Africa Regions with potential future expansion, ensuring best in class service to our customers. You will also ensure safety protocols are followed on project sites and manage customer accounts/projects from procurement to commissioning while providing technical support and maintaining customer satisfaction. Additionally, responsibilities include overseeing customer accounts, project teams, managing whole customer account or project finances, coordinating logistics, and advocating for customer needs within the company.

At Nextpower, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and control software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

As a company driving the clean energy transition, sustainability is not just a word. It's a core part of our business and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative, and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Make your mark with Nextpower.

We Are Looking For Someone Who Demonstrates

• Passionate drive to lead, innovate and creates.
• Integrity to the core
• Enthusiastic customer focus
• Consistent interactive teamwork
• Desire for continuous improvement and top performance

Here Is a Glimpse Of What You'll Do…

• Responsible for your own safety, and shared responsibility for the safety of all Nextpower staff, contractors, and visitors to your project sites. A good understanding of WHS principles and safety management is required
• Read, understand, and comply with Nextpower company policies and procedures as outlined from time to time
• Responsible for managing whole customer accounts or groups of Projects from PO to Commissioning and taking ownership of all aspects of these Projects
• Responsible for managing 5 or more direct reports to effectively manage an entire team of Project Managers and Sr. Project Managers
• Responsible for overseeing the success and development of direct reports
• Provides technical support for Nextpower customers, ensuring a best-in-class customer experience and providing product and systems expertise to the customer
• Develop and maintain technical understanding of PV solar tracking systems and associated tools
• Ensure a strong customer care experience and be able to effectively communicate resolutions for customer issues
• Coordinate the ordering of tools for the Projects and ensuring availability of tools and training for the Projects
• Manage Project P&L including revenue forecasting, invoicing, cash flow and cost management
• Provide customer field support for installation and quality control, including driving resolution to quality issues by Non-Conformance Report and Construction Deviation Report processes
• Coordinate and drive the successful on-time delivery of all products needed from PO to delivery, liaising with Design Engineering, Supply, Logistics, freight forwarders and the customers.
• Establish, measure and report key performance indicators for customer care to drive behavior and performance
• Play a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessment and feedback
• Supports product development, sales, and marketing as requested
• Internal customer voice, an advocate for the customer within Nextpower

Here Is Some Of What You'll Need (required)…

• Minimum 10-15 years of combined Project Manager and Operations management experience gained in energy, construction, mining, oil & gas fields
• Bachelor's Degree in Project Management or equivalent experience required
• English: C1/C2
• Strong project management skills and qualifications
• Ability to manage direct reports with a high degree of professionalism
• Excellent customer service skills Managing escalations
• Experience interfacing with supply chain procurement and logistics
• Experience in and talent for dealing with customer support and O&M issues
• Excellent verbal and written communication skills
• Demonstrated leadership capabilities
• Passion for solar or renewable energy
• Strong knowledge of PV technology and its applications
• Hands-on experience with photovoltaic tracking solar systems a plus.
• Ability to travel up to 25% of the time, both domestically and internationally.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we're building the foundation for the world's next generation of clean energy infrastructure.

We are Nextpower