Security Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role  

The Security Supervisor plays a vital role in leading and coordinating the hotel's security team, ensuring that all safety protocols and procedures are followed to protect guests, staff, and property. This position oversees surveillance systems, conducts regular patrols, and responds efficiently and professionally to incidents, emergencies, and alarms. The Supervisor also trains and mentors the employees, fostering a strong culture of safety and vigilance. Close collaboration with local authorities and emergency services is essential, as well as strong leadership, the ability to remain calm under pressure, and a high level of discretion and professionalism. 

What you will do  

Oversee the security team, ensuring all safety protocols and procedures are followed to protect guests, staff, and property.

Monitor surveillance systems and conduct regular patrols of the premises to prevent and address security issues.

Respond to incidents, emergencies, and alarms, coordinating appropriate action and reporting findings.

Train and mentor security personnel, promoting a culture of safety and vigilance.

Collaborate with local authorities and emergency services as needed to ensure a safe environment.

What you bring  

Extensive security experience : Proven background in security operations, preferably in hospitality or luxury settings, with knowledge of safety protocols, emergency procedures, and risk management.

Strong leadership skills : Ability to manage and lead a team of security personnel, providing clear direction, training, and ongoing support.

Crisis management and quick decision-making : Experience in handling emergencies, maintaining calm under pressure, and making swift, effective decisions to ensure guest and staff safety.

Knowledge of security systems and technology : Familiarity with surveillance systems, alarm systems, and access control technologies, as well as the ability to troubleshoot and monitor these systems.

Attention to detail : A keen eye for identifying potential security risks, vulnerabilities, or suspicious activities, and taking preventative action where necessary.

Excellent communication skills : Ability to clearly communicate security procedures and policies to both staff and guests, and to collaborate with other departments to ensure safety across the property.

Conflict resolution and de-escalation abilities : Skilled at managing challenging situations with guests or employees in a calm, professional, and non-confrontational manner.

Knowledge of local laws and regulations : Understanding of relevant legal requirements and regulations related to security, health, and safety, and ensuring compliance.

Physical fitness and stamina : Ability to conduct patrols, respond to incidents quickly, and perform duties that may involve physical demands.

Discretion and professionalism : Maintaining confidentiality and professionalism at all times, particularly in sensitive or high-stress situations.

Legal authorization to work in Spain. 

Work Experience: 2 Years 

Degree : Professional /Technician 

Languages : Spanish/English

Language Ability : High 

 
What we offer:   

Competitive Salary, wages, and a comprehensive benefits package.

Excellent Training and Development opportunities.

Complimentary Accommodation at other Four Seasons Hotels and Resorts. 

Complimentary Dry Cleaning for Employee Uniforms.

Complimentary Employee Meals. 

Discounts at our hotel restaurants. 

Discounts on local services. 

Possibility of accommodation and transportation to work (at a reduced cost). 

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends). 

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