Concession Store Manager

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

—

JOB PROFILE: Store Manager

REPORTS TO: District Manager

MAIN JOB OBJECTIVE

The General Manager (GM)/Store Manager is responsible for the overall management of the store, management team, team, merchandise and customer service. This role is also responsible for recruiting, developing and training a staff of elevated managers and sales professionals to achieve stretch sales objectives, delivering excellent customer service and maintaining exceptionally high operational and merchandise standards. The GM/Store Manager will train and develop the Management and wider team to be fully accountable for the smooth operation and achievement of results within the store. The GM/Store Manager will be a true brand ambassador and support the District and Region where necessary.

RESPONSIBILITIES

SALES GENERATION
- Meet and exceed sales goals/plans
- Analyse available sales reports and data to determine the needs of the business and set the overall business strategy for the store
- Set individual performance goals for management teams, categories and sales associates, ensuring goals reflect store business goals
- Continuously motivate and drive team to meet assigned sales and productivity goals
- Support the development of associates’ sales techniques, ensuring utilisation of elevated levels of sales and service to maximize sales by partnering with the management team planning /executing strategy
- Demonstrate an in-depth knowledge of the merchandise; ensure selling team are fluent in all aspects of product knowledge
- Demonstrate sales leadership for team by playing an active role on the selling floor
- Collaborate with Line Manager and Marketing to identify marketing opportunities to support sales
- Partner with Stakeholders to drive performance
- Collaborate with the Management team and Marketing to identify marketing opportunities to support sales

CUSTOMER SERVICE
- Ensure all members of team provide the highest level of customer service
- Ensure team maintains constant client communication through utilizing their client books
- Manage client database and utilise information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Train management on how to handle various customer service issues
- Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
- Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

OPERATIONS
- Ensure facility maintenance
- Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
- Control store expenses and maintain budgets, continually striving to reduce costs
- Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
- Ensure deliveries are properly processed in a timely manner
- Monitor the movement of all inventory and ensure that team adheres to all Shipping/Receiving policies and procedures
- Meet inventory accuracy and shrink requirements
- Ensure the team are trained in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
- Build and maintain good communication with members of corporate office, and other stores
- Exhibit proficiency in computer programs used by the Company

MERCHANDISING/ VISUAL
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal

PEOPLE DEVELOPMENT
- Recruit, train, and develop management team and team ensuring all positions are filled in a timely manner with qualified talent
- Support, implement and provide follow-up for all training programs, seminars, etc.
- Continually evaluate the performance of each manager and subsequently all associates alongside the management team to provide constant feedback to ensure results
- Resolve all human resources i