Customer Success Specialist Spanish

The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, marketplace and professional healthcare with strong brands in Germany and other European countries. With its business model, DocMorris offers its patients, customers and partners a broad range of products and services. In doing so, DocMorris is pursuing its vision of creating a digital health ecosystem for everyone to manage their health in one click.

In Spain and France, the company operates the leading marketplace for health and personal care products in Southern Europe. With an innovative business model, our marketplace does not manage stock or warehouses, it integrates the catalog of products, pricing, and stock levels of the most important and trusted off-line pharmacies in a single website, achieving 24h delivery service for more than products and brands from more than 1.000 pharmacies and health stores. Our business model and service have received several awards like the prize for Best Webshop in Spain as well as the Best Mobile App from the E-Commerce Awards.

Barcelona | Hybrid | Fulltime

Turn every customer moment into a story of care.

At PromoFarma by DocMorris, we believe that health and well-being should be simple, accessible, and human.

Behind every package we send, a person is trusting us with something that matters. And behind every message we receive, there's a voice waiting to be heard — that's where you come in.

Join us as a Customer Success Specialist in our Barcelona hub and help shape the future of online health and beauty across Europe.

Here, your empathy becomes impact, your communication becomes connection, and your curiosity becomes growth.

Your Mission

Your mission is simple yet powerful: make every customer feel valued.

You'll be part of a multicultural team that listens deeply, solves creatively, and acts with care. From answering questions about orders to resolving delivery issues and guiding users to discover our best offers, your work ensures that our customers leave with more than just a solution. They go with trust.

You won't just be managing requests; you'll be creating meaningful experiences — one conversation at a time.

What You'll Do

• Be the voice (and heart) of PromoFarma by DocMorris through calls, emails, and chat

• Help customers discover great products and offers that make their lives better

• Solve delivery and post-order challenges with patience and ownership

• Collaborate with other teams to ensure every issue finds the right resolution

• Follow up with care — because every detail matters when people count on you

What you bring

• Excellent communication skills in Spanish and English.

• Experience in Customer Service, Call Center, or eCommerce support

• A calm, organised approach and a passion for helping people

• Team spirit — you share wins, learn from challenges, and celebrate progress together

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Nice to have:

• Familiarity with Zendesk or other ticketing tools

• Experience in eCommerce or the beauty, health & personal care industry

• Knowledge of Portuguese language

Why You'll Love Working With Us

Because here, your work truly matters. You'll be part of a purpose-driven community that values empathy as much as excellence, and authenticity as much as ambition.

• You'll grow with mentorship, learning opportunities, and real career mobility within the DocMorris Group

• You'll belong to an inclusive team representing 25+ nationalities, working together with respect and care

• You'll thrive in a hybrid, flexible environment in Barcelona, surrounded by innovation and collaboration

• You'll enjoy exclusive employee discounts and access to products that make people feel good

At PromoFarma by DocMorris, diversity isn't a statement — it's our strength.

We welcome people from every walk of life and are committed to creating a space where everyone can be their true selves and succeed on their own terms.

Ready to Inspire Through Service?

If you believe that small gestures can create a big impact, and that helping others is a form of leadership, we'd love to meet you.

Apply now and start your journey with PromoFarma by DocMorris, where caring is our superpower and customers are at the heart of everything we do.

#LI-GC1

• Ticket restaurant 11€/day worked

• 25 days of holiday

• Birthday day-off + 50€ voucher to spend on our website

• Health insurance with Sanitas is paid by PromoFarma (for those who want it)

• Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery.

• Opportunity to participate in the employee participation program (stock options)

• 10% discount on our website on each purchase and up to 30% discount on DocMorris branded products

• Access to eLearning platforms such as LinkedIn Learning

• Individual training opportunities and budget for personal development

• Access to corporate wellness plattform "Wellhub" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness app

• Access to mobile consultations with medical specialists, lawyers or veterinarians via "Doctor i "

• Great employee events and annual company celebrations