Remote Support Center Technician

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeIntegrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.

The Remote Support Center Technician role in Medtronic is responsible for supporting the Operations team of IHS, specifically within the Remote Monitoring Support Center (CSSR), ensuring effective follow-up of patients with implantable cardiac devices and insulin pumps. The role contributes to optimizing remote monitoring processes through the use of interoperable IT solutions and specialized technical services to improve efficiency and patient outcomes. This is a flexible role requiring working from the Madrid office two days per week, with occasional travel to customer sites of up to 10%.

Responsibilities may include the following and other duties may be assigned:

• Technical review of remote follow-ups for implantable cardiac devices and insulin pumps
• Monitor and ensure patient adherence to the remote monitoring program
• Manage scheduling and coordination of remote follow-ups
•  Communicate with patients to support adherence and resolve technical issues with home monitors
• Act as a liaison with hospitals regarding device events, technical issues, or non-adherence
• Provide technical support to patients and clinical staff during the remote follow-up process
• Contribute to continuous process improvement, new project activation, and data extraction using PowerBI

Required Knowledge and Experience:

• University degree in Engineering or Health Sciences
• Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and high level of written and spoken English
• Experience not required; strong motivation to learn and develop technical expertise
• Strong teamwork, proactivity, and results-oriented mindset
• Excellent communication skills with the ability to build strong customer relationships and support hospitals
• Knowledge or interest in implantable cardiac devices, insulin pumps, healthcare, or telemedicine (preferred)
• Previous experience in healthcare, implantable devices, or remote monitoring is an advantage

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Spain: 29,600.00 EUR - 44,400.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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