Payments Relationship Manager

Payments Relationship Manager - (Hybrid)
As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us

We're seeking an experienced Payments Relationship Manager to join our Payments team in Barcelona (Hybrid) to be responsible for managing and optimizing relationships with payment service providers, acquirers, banks, schemes, and other financial partners. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.

21 million customers – 44 markets – 5 brands – 6.5M members in Prime

More than 100 million searches per day - Up to 1.8 billion daily AI predictions[e1]

Over 1,600 employees – More than 60 different nationalities from all continents

99% permanent contracts - 36 average age

We're the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

What you will do:
The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Payments Relationship Manager in the Payments you will be in charge of:

Payment Business Development & Strategy:

• Identify and develop new revenue opportunities within payments, such as value-added services, and alternative payment methods.
• Collaborate with internal teams to optimize checkout experiences, conversion rates, and customer payment preferences.
• Support market expansion by ensuring the availability of relevant local payment methods and optimizing cross-border payment capabilities.
• Drive innovation in payments, by assessing and launching new payment methods like open banking, BNPL, and digital wallets, to enhance customer adoption and loyalty.
• Work with data analytics teams to derive insights from payment trends and translate them into strategic business recommendations.

Partner Management & Optimization:

• Build and maintain strong relationships with payment service providers (PSPs), acquiring banks, and alternative payment method (APM) providers.
• Negotiate commercial agreements, transaction fees, and service-level agreements to optimize payment costs and efficiency.
• Monitor partner performance, resolve operational issues, and collaborate to implement enhancements in payment acceptance and processing.

Payment Strategy & Performance Improvement:

• Analyze payment performance metrics (approval rates, chargebacks, fraud rates, etc.) and develop strategies to optimize success rates.
• Identify new payment solutions and market trends to improve customer experience and expand global/local payment coverage.
• Work with internal teams to enhance routing logic, reduce failed transactions, and minimize payment friction.

Risk & Compliance Management:

• Ensure compliance with regulatory requirements, card scheme rules, and industry best practices.
• Collaborate with fraud and risk teams to mitigate chargebacks, fraud, and disputes while balancing customer experience.
• Stay updated on changes in payment regulations and assess their impact on the business.

Cross-Functional Collaboration:

• Work with finance teams on reconciliation, settlement issues, and cost management.
• Support product and engineering teams in integrating and improving payment technologies.
• Partner with customer service teams to address payment-related customer inquiries.

What you need to succeed:
Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• Bachelor's degree in Business, Finance, Economics, or a related field.
• 5+ years of experience in payments, fintech, banking, or a related role, preferably in an e-commerce or OTA environment.
• Strong understanding of payment processing, acquiring, chargebacks, fraud management, and regulatory compliance.
• Experience negotiating contracts with PSPs, banks, and payment networks.
• Analytical mindset with proficiency in data-driven decision-making.
• Excellent communication and stakeholder management skills.
• Knowledge of global and local payment trends, including alternative payment methods and digital wallets.

Preferred Qualifications:

• Experience in the travel, subscription, or e-commerce industry.
• Familiarity with payment processing, gateways, risk management tools, and reconciliation processes.
• Knowledge of PSD2, PSR, 3DS, and other payment regulations.

What's in it for you?
The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here's what we offer:

• A rewarding Compensation package Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our priority. Embrace Freedom and Flexibility At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard We believe in having fun and connecting with colleagues Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don't meet every requirement? If you're excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.