2MH Customer Service Specialist
hace 2 días
About Us
MediaMarktSaturn Global Business Services is the international financial hub that provides services to the countries within the MediaMarktSaturn Retail Group. Our mission is to deliver administrative, accounting, financial, and other cross-functional services to the different MediaMarkt companies across Europe.
We believe in a diverse workforce: today we are nearly 400 employees from more than 30 different nationalities, speaking over 20 different languages. Diversity means quality
Job Objective
We are looking for a motivated and analytically strong professional to support our Customer Service and Claims Department in the German marketplace. As part of the Control Tower team, you will work to ensure the customer queries are resolved in an efficient and professional manner. This role is ideal for someone who thrives in a dynamic environment, is eager to learn and grow under mentorship and most importantly is passionate about providing our customers with top notch service.
Your Profile
- Handle incoming customer inquiries and complaints (online & in-store) related to the delivery of large electrical appliances.
- Clarify and resolve issues in coordination with all relevant stakeholders, developing and implementing final solutions.
- Ensure timely execution of corrective actions and actively track their progress.
- Manage return processes, including organizing repairs, replacement deliveries, or product returns.
- Support the logistics project team in preparing complaint statistics, identifying root causes, and deriving actionable improvement measures.
Your Responsibilities
- Relevant experience in customer service, administrative roles, logistics or retail.
- Experience in handling customer complaints and developing fast, accurate solutions.
- Strong problem-solving orientation, independent working style, team spirit, and excellent communication skills.
- Solid analytical skills and attention to detail.
- Strong written and spoken English; German is a plus
- Knowledge of Microsoft Office.
Additional Benefits
- Opportunities for professional development and growth in a leading company in the sector.
- A dynamic and collaborative work environment.
- Flexible entry hours and shorter working days on Fridays, as well as on Wednesdays and Thursdays during the summer months.
- Hybrid work model: 2 days in the office and 3 from home (after the training period).
- Subsidized meals in the canteen, plus free coffee and fruit.
- Flexible compensation: meal vouchers, transportation vouchers, health insurance, and childcare vouchers.
- Company-sponsored English classes.
- 10% discount on all our products, plus free delivery for online purchases.
- And on top of that: free gym, physiotherapist, and nutritionist services at the office.
-
2MH Customer Service Specialist
hace 2 días
El Prat de Llobregat, Barcelona, España MediaMarktSaturn A tiempo completo 25.000 € - 35.000 € al año¿Quieres conseguir un empleo donde tengas ganas de que llegue el lunes? Let's Go2MH Customer Service SpecialistEn MediaMarkt, el equipo humano es clave para conducir con éxito el proceso de transformación en el que está inmersa la compañía. Estamos buscando personas apasionadas por la tecnología y que quieran dejar huella. Buscamos personas como tú....
-
E-commerce & Customer Service Specialist
hace 4 días
Cornellà de Llobregat, Barcelona, España ASSA ABLOY Group A tiempo completo 60.000 € - 120.000 € al añoASSA ABLOY Global Solutionsis part of the ASSA ABLOY Group, aworld leader in access solutions. Every day we reimagine how people move with ease in asafer and more open world. If you've ever walked through an automated gate, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations inmore...
-
E-commerce & Customer Service Specialist
hace 4 días
Cornellà de Llobregat, Barcelona, España ASSA ABLOY A tiempo completo 32.000 € - 64.000 € al añoASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, a world leader in access solutions. Every day we reimagine how people move with ease in a safer and more open world. If you've ever walked through an automated gate, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in more...
-
Customer Success
hace 6 días
El Prat de Llobregat, Barcelona, España Revelyst A tiempo completoThe objective of this position is to maximize the profitability of our assignedMultibrand dealers/distributors across EMEA, to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term.You will play a key role in the relationship with a...
-
Customer Service Specialist
hace 48 minutos
Cabrera de Mar, Barcelona, España Grupo Clave A tiempo completoÚnete a una empresa líder en el sector packaging como Customer Service Specialist en Cabrera de MarBuscamos un/a profesional con amplia experiencia en atención al cliente dentro del sector del packaging, preferiblemente en la producción de envases de aluminio, metal o industria química.Si buscas estabilidad laboral y quieres formar parte de un equipo...
-
operativo/a foreing customer services
hace 59 minutos
El Prat de Llobregat, Barcelona, España International Forwarding A tiempo completoInternational Forwarding, consolidadora neutral NOVCC, selecciona un/a Operativo/a Foreing Customer Services con disponibilidad de INCORPORACIÓN INMEDIATA para la central en El Prat de Llobregat, ZAL IIBuscamos a una persona con titulación en Comercio Internacional y/o Transporte y Logística, con buen nivel de inglés, con experiencia en Exportación...
-
Customer Service
hace 2 semanas
El Prat de Llobregat, Barcelona, España TANDER CONSULTING A tiempo completo 20.000 € - 23.000 € al añoÚnete al departamento de Atención al Cliente y Seguros de una transitaria líder ubicada en El Prat de Llobregat.ResponsabilidadesSeguimiento de entregas con agentes europeos en exportaciones terrestres.Registro y gestión de reclamaciones de clientes.Solicitud y recopilación de documentación para siniestros.Coordinación con aseguradoras, agentes,...
-
Customer Service Internacional
hace 45 minutos
Hospitalet de Llobregat, Barcelona, España Grafton A tiempo completoCustomer Service Internacional - Sector FarmacéuticoDesde Grafton, estamos buscando un/a Customer Service Internacional para una empresa ubicada en L'Hospitalet de Llobregat.La persona seleccionada será el nexo entre los clientes internacionales y los fabricantes, gestionando pedidos, previsiones de demanda y asegurando una comunicación fluida entre todas...
-
Customer service
hace 2 semanas
Molins de Rei, Barcelona, España ILUNION A tiempo completo 18.547 € al añoSobre nosotros: En ILUNION JobSolutions, somos líderes en la selección, contratación y puesta a disposición del mejor talento. Nos apasiona ofrecer soluciones de empleo de alta calidad y fomentar el desarrollo profesional de nuestro equipo. Creemos en el poder del talento y trabajamos para conectar a las personas con las oportunidades...
-
Customer Support Specialist
hace 4 días
Hospitalet de Llobregat, Barcelona, España Powens A tiempo completo 30.000 € - 32.000 €A pioneer and market leader in Embedded Banking, Powens Group is committed to supporting financial players in designing services and payment experiences that users love.Headquartered in Barcelona and Paris, Powens Group is at the forefront of the Banking-as-a-Service and Open Finance movements in Europe and Latin America. Our mission is to offer banking...
